Member Growth Operations Contractor

Virta Health is on a mission to reverse metabolic disease in one billion people. Current treatment approaches aren’t working—over half of US adults have either type 2 diabetes or prediabetes, and obesity rates are at an all-time high. Virta is changing this by helping people reverse their metabolic condition through innovations in technology, personalized nutrition, and virtual care delivery reinvented from the ground up. We have raised over $350 million from top-tier investors, and partner with the largest health plans, employers, and government organizations to help their employees and members restore their health and take back their lives. Join us on our mission to reverse metabolic disease in one billion people. ABOUT THIS ROLE Virta is seeking a direct-mail operations contractor to provide temporary coverage within Member Growth Operations. This is a hands-on execution role responsible for keeping a high-volume, highly visible acquisition channel accurate, on schedule, and well coordinated across internal teams and external production partners. You will manage established direct-mail workflows from intake through in-home delivery: campaign planning, data and creative readiness, proofing, approvals, vendor handoffs, production tracking, QA, and issue resolution. You will work independently on routine execution while partnering closely with Growth, Creative, Implementation, Analytics, and external vendors. RESPONSIBILITIES - Own campaign execution from approved request through mail delivery, including timelines, dependencies, approvals, and status communication. - Coordinate high-volume quarterly and ad hoc mail programs across automated and manual production workflows. - Partner with print and mailing vendors to confirm specifications, schedules, proofs, counts, postage, and in-home windows. - Perform detailed quality assurance across copy, personalization, client-specific requirements, creative assets, URLs and QR codes, audience files, and production proofs. - Maintain campaign plans, forecasts, trackers, and documentation so stakeholders have a clear view of scope, timing, risk, and decisions. - Identify issues early, recommend practical solutions, and lead coordinated resolution when timelines or quality are at risk. - Support knowledge transfer before coverage begins and document work thoroughly for a smooth transition at the end of the engagement. 90 DAY PLAN Within your first 90 days at Virta, we expect you will do the following: Days 1–30: Learn, shadow, and prepare - Complete onboarding to Virta’s direct-mail processes, systems, quality standards, and client-specific requirements. - Learn the quarterly mailing calendar, current campaign portfolio, forecasting process, vendor workflows, and approval paths. - Review active and upcoming campaigns, production lead times, documentation, and known risks. - Shadow the Direct Mail lead through campaign setup, proofing, vendor handoffs, and production tracking. - Complete guided campaign executions and QA reviews with close oversight. - Establish working relationships with Growth, Creative, Content, Implementation, Analytics, account partners, and direct-mail vendors. - Identify documentation or process gaps that could affect coverage. Success by Day 30: The contractor understands the end-to-end workflow, can navigate required systems and documentation, and can complete lower-risk work with review. Days 31–60: Assume primary execution ownership - Take primary ownership of assigned direct-mail campaigns from intake through in-home delivery. - Manage campaign timelines, dependencies, approvals, audience inputs, proofs, production milestones, and vendor communication. - Execute established QA controls across content, personaliza