AV Industry Expert (German-speaking)

About us Rentman is a B2B SaaS scale-up building a smart, powerful operations management platform to support event and media production teams. Our users plan everything from small shoots to massive festivals in 70+ countries, and they all rely on Rentman to keep their gear, people, and timing perfectly in sync. We’re based in Utrecht (NL) with a second office in Toronto (CA), and our 100+ team members work in a culture that’s open, flat, and inclusive, where curiosity drives us, ownership matters, and everyone has the freedom to challenge ideas and make an impact. Check out our public roadmap to see what’s coming next! Mission of this role The Netherlands is Rentman's biggest customer base, and DACH is our second-biggest. As a Rentman AV Industry Expert (German-speaking) on our Professional Services team, you make sure our German-speaking customers get the same excellent, hands-on support as everyone else. You are the solution expert who helps customers realize the full value of Rentman. You deliver paid trainings to existing customers that accelerate onboarding, boost account health, and broaden usage across teams. Everything comes from our standardized service catalogue: the offering is standard, the application is tailored to each customer. These services come on top of what every Rentman customer already gets free of charge: support, the support center, and for some a dedicated CSM. When you're not delivering customer trainings, you help the wider team stay useful year-round: you build standardized video trainings based on the most common questions coming out of our support center, and you're available to represent Rentman at customer events or trade shows in German-speaking markets. What you'll do • Integrate Rentman knowledge with customer-centricity and commercial acumen to provide tailored training, in both German and English, that enhances customer usage, satisfaction, and professional services revenue. • Deliver at least 60% of your time as direct, standardized-but-tailored training to customers, one-on-one or in groups. • When you're not training customers, build standardized video trainings/webinars addressing the most common issues raised through our support center. • Represent Rentman at customer-facing events or trade shows in German-speaking markets when needed. • Always look for opportunities to expand and optimize our professional services and serve more customers in a standardized way. • Maintain top-level knowledge of Rentman's functionality and industry challenges to advise customers effectively, and keep this knowledge current. • Excel in administration and process efficiency to ensure internal processes (availability, booking, invoicing) run smoothly, and the customer journey is frictionless. • Adopt a customer-friendly attitude and deliver high-quality training to ensure an optimal customer experience. What we are looking for • Native or very fluent in German, and fluent in English. You're equally comfortable running a training in either language. • You've worked inside the AV, production company, or event rental industry and know its workflows from the inside. This is what lets you speak credibly to customers about how they run their business, not just how the software works. • You're curious about how customers actually get their work done and where the tool could serve them better. • You take ownership of your pipeline and your numbers. • You communicate clearly, both with customers and internally. • You keep your training administration, scheduling, and invoicing organized so the customer journey stays frictionless. • You can join us in the Utrecht office as this is a hybrid role. Nice to haves • Experience training or onboarding customers on a SaaS platform. • Familiarity with Rent