Senior Director Product Analytics

• We are looking for a strategic, technically adept and savvy Sr. Director of Product Analytics (Usage &  Adoption) to build and scale our understanding of how users engage with, adopt and derive value  from the ServiceNow AI Platform. This role will set the strategy and structure to execute multiple  high-impact programs using product telemetry across the product and customer lifecycle – including governance, insights generation & activation and the development of data & AI products.   By enabling smarter product decisions, improving our understanding of end-user experiences, and  supporting business growth through data, this role will Elevate Product Usage across the enterprise. • Responsibilities • Lead the measurement strategy for AI products – from usage to adoption to value  realization; standardize measurement funnels and enable end to end measurement from  token costs to token consumption  • Define the needs of telemetry governance and data quality across the ServiceNow product &  platform portfolio • Define and enforce enterprise-wide standards for event tracking, metadata management, and  compliance • Own the ‘single pane of glass’ for usage metrics and benchmarks across products and  customer use cases/ segments • Deliver insights, scorecards & reporting and analytics for Product Management, UX/UI,  Engineering and Post-Sales teams  • Own product usage feature engineering for ML models and recommendation systems • Deliver proactive and predictive insights to improve product adoption, growth and renewals • Partner with business stakeholders and other analytics teams to evolve product usage  metrics, connect to business outcomes (adoption, value, renewals, upsell, cross-sell), define  and measure action plans • Manage a team of Product Managers, Data Engineers, BI Developers and Data Scientists To be successful in this role you have: • Requirements • 15+ years of professional experience, with extensive experience in the B2C and/or B2B  product domain in an analytics or insights leadership capacity • Experience developing product usage, adoption and value measurement strategy and driving  executive level alignment • Hands-on experience developing product telemetry strategy and application to insights  generation and action recommendation, AI/ML model development • 7+ years of people management experience, leading or influencing technical teams,  preferably with a global remit • Ability to influence senior business executives and to translate between technical and nontechnical teams • BA/BS, with preferred concentration in business or a quantitative field; Masters degree  preferred but not required • Demonstrated experience working cross-functionally with business and technical teams • Passion for and experience in applying AI to business problems in the SaaS product domain • Ability to manage multiple priorities in a matrixed and fast-paced environment, work  collaboratively with cross-functional teams, and ensure high quality deliverables with high  attention to detail • Management/ Tech consulting experience a plus JV20 For positions in this location, we offer a base pay of $254,500 - $445,400 , plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in