Jobs / India / WPP 2005 Limited
Support Engineer (AIOC)
WPP 2005 Limited · 🌍 Chennai, India
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About the role
WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. We work with the world's most valuable brands and have global reach across 100+ markets, with deep local expertise. Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow. For more information, visit WPP.com. Why we're hiring: You will play a crucial role in solution delivery and day-to-day technology management of the global enterprise automation and AI program. Reporting to the Support & Ops Manager and supporting AI product, platform and delivery teams worldwide, you will ensure our AI projects are well managed and supported to deliver quantifiable returns. Our team is chartered to develop and deliver custom AI products and enhance global cloud apps products or AI projects delivered by other delivery teams from around our global firm. Our support apparatus gives those teams confidence and freedom to hand over their existing successes and continue innovating. Are you a proactive and detail-oriented individual with a passion for technology and a strong desire to learn and grow in the field of automation & AI? We are looking for a L2/L3 Automation Support Engineer to join our dynamic team. You'll be responsible for the monitoring, triage, and resolution of incidents for our Power Platform and M365 Copilot solutions. You'll gain invaluable hands-on experience, working with cutting-edge technologies and collaborating with experienced engineers to ensure our global automation processes run smoothly. What you'll be doing: • Advanced Technical Support & Problem Management (L3) • Root Cause Analysis & Proactive Optimization: Perform deep-dive diagnostics on M365 Copilot, Power Automate and Power Platform failures. Utilize telemetry tools like Azure Application Insights to identify systemic bottlenecks and implement permanent code-level fixes rather than temporary workarounds. • Governance & Performance Monitoring: Oversee the health of the CoPilot program using the various Microsoft Copilot governance toolkits (Control Centre, Studio Kit, Viva Insights) . Identify "noisy" or inefficient agents and re-engineer them to minimize API consumption and environment overhead • PL-400 Technical Remediation: Apply developer-level expertise to debug and resolve issues within Copilot Studio, Power Automate and Azure Cloud apps . Ensure all remediations align with best practices for security, scalability, and performance. • Complex Logic & Integration Fixes: Troubleshoot and refactor advanced Power Automate cloud flows and desktop automations, specifically addressing issues with JSON parsing, API authentication (OAuth), and complex OData filtering that fall outside the scope of L2 support. • Final Escalation Ownership: Act as the ultimate internal authority for high-priority automation incidents. Manage the end-to-end resolution lifecycle, including coordination with Microsoft Support for platform-level bugs and overseeing the deployment of hotfixes via Azure DevOps/GitHub ALM pipelines . • Advanced Data & API Engineering: Design and execute complex SQL scripts and Dataverse Web API queries to remediate data corruption, optimize slow-running processes, and ensure data integrity across integrated enterprise systems. • Str