Customer Care Associate

You'll be a fundamental pillar in our customer interactions, ensuring their questions and needs are addressed with the highest quality. If you have a strategic vision for service and are motivated to be the voice of a company with a global mission, this is your opportunity! What will you do in this role? You'll be the primary point of contact for our customers, a trusted advisor who goes beyond traditional support. Your responsibilities will include: • Managing customer communication through various channels such as phone and email, providing high-quality support throughout the process. • Conducting thorough online research to verify and validate company registration information, including legal entity, business activity, and scope of operations. • Updating our supplier database with accurate information for companies of various sizes, industries, and global locations, using national company registers and online databases. • Responding to client queries via email and phone, collaborating with internal and external stakeholders to gather necessary information. • Actively contributing to the continuous improvement of internal efficiency processes and standards. • Collaborate with inter-departmental teams on strategic initiatives, specifically focusing on process optimization, research support, and effective communication management. We're looking for a person with a proactive attitude and a genuine desire to learn and grow. If you're a customer experience professional eager to make your mark, these qualities are key: • Bachelor's degree preferred. Candidates with an HSC or Diploma and equivalent experience will also be considered. • Excellent verbal and written communication, interpersonal, and active listening skills. • Ability to establish strong connections and a great ease in relating to others. • Fluency in English and French is a must. Other languages are considered an asset. • At least 1 year of experience in customer service or support roles, preferably with international exposure and in customer experience teams or service-related roles. • Ability to multitask and prioritize effectively based on business and customer needs. • Advanced proficiency in Microsoft Office tools (Excel, Word) and other desktop tools. • Experience with Salesforce is a plus. • Total customer and quality-oriented attitude in all your interactions. Location:  Ebene, Mauritius Starting date:  Asap Position:  Permanent (after 6 months probation) Everyone at EcoVadis contributes to a culture of trust, respect and empowerment. Our growing team in Mauritius is full of talented professionals from various fields who all share a desire to make an impact. We offer competitive salaries and support personal growth from day one with extensive onboarding, mentoring and a brand new e-learning platform bursting with courses and modules so you can learn new skills and fine-tune old ones. In return for your expertise, we offer: • Support with all the necessary office and IT equipment • Flexible working hours • Wellness allowance for mental and physical wellbeing • Access to professional mental health support • Referral bonus policy • Learning and development  • Sustainability events and community involvement • Peer recognition program • Employee-led resource groups • Travel/Vacation Grant allowance • Transportation and Parking Allowance • Annual performance bonus • Remote work from abroad policy • Career Growth Management  • Hybrid work organization • Pension contributions and optional private health coverage • Internet and electricity bill allowance  • Community service day when volunteering Our hiring team looks forward to reviewing your CV, in English, with a guaranteed response to every application. A new job with purpose awai