Customer Success Operations Manager

About the Role 12 Month - Maternity Cover Join PubMatic’s Customer Success team in Paris and play a key role in helping leading publishers maximise the value of our platform. As a Customer Success Operations Manager, you’ll sit at the intersection of ad technology, client success, and operational delivery. You’ll manage technical integrations, optimise performance, and act as a trusted partner to publishers across the region. This is a hands-on role where your expertise in programmatic and troubleshooting will directly impact client outcomes and revenue growth. If you enjoy solving complex problems, working cross-functionally, and turning technical insight into measurable results, this role offers both ownership and visibility in a high-growth environment. What You’ll Do • Own publisher account set-up and manage Tier 1 omnichannel accounts on the PubMatic platform • Deliver seamless technical integrations, ensuring projects are completed on time and to a high standard • Provide responsive, high-quality support within defined SLAs, troubleshooting and resolving technical issues • Proactively analyse and optimise account performance to increase yield and deliver actionable recommendations • Partner with Sales, Product, Marketing, and Engineering to deliver tailored implementation plans • Manage and update internal systems (e.g. Salesforce, JIRA) with accuracy and consistency • Respond to and resolve integration issues, discrepancies, and brand safety escalations • Generate and interpret performance reports, turning data into clear client insights • Build strong client relationships, identifying growth opportunities and supporting revenue targets What You’ll Bring • Experience in programmatic advertising, such as Header Bidding, ORTB, RTB/PMP, or ad networks • Familiarity with SSPs, Prebid wrappers, ad servers (e.g. GAM), and multiple ad formats is beneficial • Strong analytical skills, with experience working with complex datasets to identify trends and root causes • Confidence using Excel for analysis and reporting • Understanding of web technologies (e.g. HTML, JavaScript) and debugging tools such as browser consoles, Charles, or Fiddler is advantageous • Ability to manage onboarding, client support, and optimisation simultaneously • Clear communication skills, with the ability to explain technical concepts to a range of audiences • A structured, detail-oriented approach and a collaborative mindset • Fluent French / C1 Minimum If this role aligns with your experience and career interests, we encourage you to apply — even if you do not meet 100% of the criteria. We value potential, transferable skills, and diverse perspectives alongside direct experience. Additional Information Compensation Disclosure: In line with applicable EU pay transparency legislation, the range below reflects PubMatic’s good-faith estimate of the total compensation for this role in the relevant market. Final offers are determined using objective, non-discriminatory criteria such as experience, skills, and location. • On-Target Earnings (OTE): (base + variable) - €70,000 - €85,000 Hybrid Working: Employees operate on a hybrid schedule of three days in the office and two days working remotely . Benefits & Employee Experience: Our benefits package supports employees’ health, wellbeing and professional growth. It includes comprehensive healthcare coverage, income and family support, generous paid leave, development opportunities, wellness initiatives, and a collaborative office environment with regular team and community activities. Diversity & Inclusion: PubMatic is proud to be an equal opportunity employer. We value, promote, and celebrate diversity and do not discriminate on the basis of race, religion, colour, national origin,