Senior Manager- Quality Management

Bosch Service Solutions is a division of Bosch focused on providing Business Process Management services specializing in Application Management Services, Automation Services (RPA and GenAI), Customer Experience Services, Back Office Transactional Support, Translations, Digital Content, Supply Chain Management, Plant Quality Management, and Data Analytics to both Bosch and third-party customers. As we continue on our transformational journey toward 2030 growth, we seek an experienced and visionary leader to establish and lead our  Quality Management  function. The  Senior Manager - Quality Management  will design, develop, and implement a comprehensive quality assurance management framework for our service delivery operations. This role will focus on establishing quality standards, defining metrics, and ensuring effective measurement methods to deliver excellence across the company’s diverse service portfolio. The role requires a hands-on leader who can build the function from the ground up, hire and mentor a team of Quality Assurance professionals, and foster a culture of continuous improvement Roles & Responsibilities : • Strategic Framework Development • Design and implement a robust Quality Assurance (QA) management framework across all service portfolios. • Define quality standards, metrics, and measurement methodologies tailored to each service line. • Develop policies and best practices to enhance service delivery quality. • Quality Control Activities • Establish and oversee quality control measures across portfolios, ensuring deliverables meet or exceed customer expectations. • Conduct regular audits and reviews to identify gaps and recommend corrective actions. • Leverage quality control findings to drive training needs analysis and capability-building initiatives. • Team Leadership and Development • Build, hire, train, and manage a high-performing QA team. • Define roles and responsibilities for team members, providing clear performance goals and growth opportunities. • Promote a culture of quality, accountability, and continuous improvement within the organization. • Stakeholder Collaboration • Partner with operations, training, and service delivery teams to align quality standards with organizational goals. • Act as a key advisor to senior leadership on quality management strategies and improvements. • Collaborate with customers to ensure alignment on quality expectations and continuous satisfaction. • Continuous Improvement • Monitor and evaluate quality trends to identify areas for process improvement and innovation. • Stay updated with industry best practices and integrate them into the organization’s quality framework. • Leverage data analytics to drive decision-making and improve operational excellence. Educational qualification: Bachelor’s degree in Business Administration, Engineering, or a related field; advanced degree preferred. Experience : • 12+ years of experience in quality assurance or quality management roles within the services industry, with a track record of building and leading QA functions. •   Proven ability to manage large-scale quality control activities and deliver measurable improvements. • Experience in training needs analysis and integrating quality findings into training programs. • Strong leadership and team-building skills with a hands-on, self-driven approach. • Excellent analytical, problem-solving, and communication skills. Mandatory/requires Skills : • Expertise in designing and implementing quality frameworks, metrics, and standards. Preferred Skills : • Knowledge of automation tools, RPA, or GenAI solutions is an added advantage. • Dynamic and entrepreneurial mindset with the ability to thrive in a fast-paced, evolving environment. • Demonstrated abil