Legal Services Manager

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio's next Legal Services Manager. Who we are At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you're part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we're acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. About the job This position is needed to manage high-volume legal support requests, commercial contracts, and operational processes for Twilio's Legal Center of Excellence. We are looking for a Legal Services Manager to join Twilio's Center of Excellence within Legal Operations. You will serve as an initial legal point of contact for repeatable, high-volume legal work, support commercial contracting needs, and help improve operational processes that make the Legal Team more efficient, scalable, and responsive. Responsibilities In this role, you'll: • Serve as the first point of contact for GTM and Telecom Carrier Relations legal inquiries. • Review, vet, and respond to high-volume legal requests while following internal processes. • Independently review and negotiate NDAs, SOWs, service orders, and related agreements. • Support law firm eBilling matter creation, configuration, invoice escalations, and process improvements. • Maintain operational expertise across Center of Excellence processes and update playbooks. • Support ad-hoc operational projects and repeatable tasks across legal functions. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: • Bachelor's degree. • 5+ years of experience as a Legal Operations Analyst or Manager, Contracts Administrator or Manager, or Paralegal. • Strong knowledge of commercial contracts and contracting principles. • Experience independently drafting and negotiating NDAs, SOWs, assignment and assumption agreements, transition services agreements, and service orders. • Experience with Salesforce, Conga, Microsoft Office Suite, Google Suite, Airtable, DocuSign, and Adobe Acrobat Pro. • Experience using AI tools and understanding how LLMs can improve day-to-day legal work. • Excellent w