Associate, Provider Success

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About the role

Hi, we're Oscar. We're hiring an Associate to join our Provider Success team. Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family. About the role: The Associate, Provider Success drives solutions to acute and systemic issues within Oscar's operations. The Associate owns end-to-end solutioning of provider escalations, orchestrating efforts cross-functionally with multiple internal partners, while building strong relationships through effectiveness and trust. You will report into the Manager, Provider Success. Work Location: This position is based in our Tempe, Arizona office, requiring a hybrid work schedule with 3 days of in-office work per week. Thursdays are a required in-office day for team meetings and events, while your other two office days are flexible to suit your schedule. #LI-Hybrid Pay Transparency: The base pay for this role is: $87,188 - $114,434 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program and annual performance bonuses. Responsibilities: • Leads and cross collaborates on problem definition, acute error remediation, and root cause solution development • Utilizes data to drive business decisions to impact cross-functional strategy • Develops trusting relationships with relevant internal/external stakeholders through effective communication, collaboration and positive outcomes. • Supports Oscar team members through knowledge sharing, process documentation, and tooling development • Other duties as assigned • Compliance with all applicable laws and regulations Requirements: • 3+ years of relevant technical experience in operations, data analysis, and/or consulting within healthcare • 3+ years experience cooperatively developing project plans with internal and external stakeholders • 3+ years experience designing and improving workflows, including development of accompanying operating and technical procedures and tooling • Experience managing complicated business challenges: developing understanding, distilling and communicating that understanding to technical and non-technical audiences. • Healthcare experience Bonus points: • Knowledge management, training, or content development in operational settings • 2+ years experience using SQL to manipulate and analyze large data sets to solve business problems • Process Improvement or Lean Six Sigma certification • Structured, systematic, and critical thinking • Strong verbal and written communications This is an authentic Oscar Health job opportunity. At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We're on a mission to change health care -- an experience made whole by our unique backgrounds and perspectives. Pay Transparency: Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience. Full-time employees are eligible for benefits including: medical, dental, and vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life and disability insurance, and paid wellness time and reimbursements. Artificial Intelligence (AI): Our AI Guidelines outline the acceptable use of artificial intelligence for candidates and detail how we use AI to support our recruiting efforts. Reasonable Accommodation: Oscar applicants are considered solely based on their qualifica

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