Lead Backend Engineer, Incident Management

Brief info about Vinted Our mission is to make second-hand the first choice, and we're looking for people who want to help us get there. Every day, we work together to help our members buy and sell pre-loved clothing and lifestyle items, giving each piece a second life – or even a third. The Vinted Group is made up of three business units that support this mission: Vinted Marketplace is Europe’s leading platform for second-hand fashion and a go-to destination for all kinds of pre-loved items, with a growing range of categories. Our platform connects millions of members across 20+ markets, helping great items find a new life. Vinted Go enhances the shipping experience with a vast network of over 500,000 pick-up and drop-off points, partnering with more than 60 carriers across Europe, with added services like item verification for peace of mind on high-value pieces. Vinted Pay is the newest part of the Vinted Group, dedicated to bringing secure, reliable payments to buyers and sellers across Europe. Seamlessly integrated into the Vinted app, it helps keep every transaction safe, efficient, and easy for our members. Founded in 2008 in Lithuania, Vinted began as a way for friends to find new homes for clothes they no longer needed. In 2019, we became Lithuania's first unicorn! Today, our headquarters remain in Vilnius, and we've grown with offices across Europe, supported by a team of over 2,000 people. Information about the position When an incident happens in production at Vinted, how quickly our engineering teams recover directly affects millions of members across Europe and the US. In this role, you will be the lead technical architect for VITA, our in house platform for alerts, on call routing, incident management, and SLOs. Every single production alert at Vinted flows through VITA, and every incident is coordinated through it in Slack, from declaration to postmortem. You will join a focused engineering team within our Service Ecosystem domain. The previous lead engineer recently stepped up to become the team Engineering Manager, which means we now need an experienced technical partner to take over the architectural vision. Because our team operates without a dedicated product manager, you will enjoy true product ownership. You will spend roughly half your time on technical discovery, researching solutions, and shaping our roadmap directly with engineering stakeholders and directors across Vinted. In this position, you’ll • Lead the team's technical direction: scope complex problems, design solutions and coordinate delivery across teams. • Own incident management and on-call processes, and lead improvements to both the processes and the tooling. • Eliminate alert fatigue across Vinted, collaborating with engineering teams to group noisy alerts, establish alert standards, and make every page actionable. • Advance practical AI in production, designing the event pipelines that allow our AI incident agent to accurately suggest root causes during live outages in minutes. • Define standards for SLOs and alerts across Vinted, and simplify the tools teams use to create them. • Define and track the product and process metrics that show whether our work makes a difference. • Keep alert routing and our other critical systems reliable and simple to operate, so the team can move faster. • Act as a technical mentor and multiplier for a growing team of five engineers, elevating their engineering discipline through thoughtful system design reviews and collaborative RFCs. About you • Proven experience architecting, building, and operating high scale distributed systems in production. Our platform is built in Go, but we warmly welcome strong backgrounds in Java, Rust, Python, C++, or similar technologies. • Have experience o