Associate Director, KYC

About Airwallex Airwallex is the AI-native financial operating system for a real-time, intelligent economy. More than 675,000 businesses, including McLaren Racing, Qantas, SHEIN, and TikTok, use us, directly or through our platform partners, to run their financial operations or build and monetize financial products of their own. We started in Melbourne in 2015 to build the infrastructure global commerce runs on. We're the regulated backbone behind global payments: not by accident, but by design. A decade plus, 85+ licenses, and a financial infrastructure spanning North America, Europe, the Middle East, and Asia-Pacific. We're co-headquartered in San Francisco and Singapore, with more than 2,300 people across 27 offices. We hire builders with founder-level energy, people who move fast with good judgment, dig in with real curiosity, and make calls from first principles rather than waiting to be told what to do. Read our operating principles to see it in full.   How you'll make impact You'll lead second-line oversight of Airwallex's global KYC, Enhanced Due Diligence and periodic review frameworks, providing independent challenge, governance and policy execution across the Financial Crime Compliance function. You'll partner with KYC Operations and Analysts to strengthen quality, consistency and risk-based decision-making across onboarding and ongoing customer reviews, while overseeing Customer Risk Acceptance reviews and sign-offs for complex and higher-risk customers. • Own and continuously elevate Airwallex’s global KYC strategy, policy framework, and second-line governance across all operating jurisdictions. • Own independent second-line oversight across global KYC, Enhanced Due Diligence and periodic review functional controls and operational activities. • Own KYC policy and procedure development and maintenance, with primary authority for providing interpretive guidance and direction to first line operations and second line advisory teams on application of global and regional requirements as part of onboarding and ongoing reviews. • Partner with KYC Operations in development and enhancement of KYC control processes, driving performance of high quality onboarding and ongoing customer reviews at the required standard, provide direction and oversight to production of meaningful management information to ensure visibility and support informed decision making for FCC senior management. Drive stronger quality, consistency and risk-based decision-making across customer onboarding and ongoing reviews. • Improve the quality of Customer Risk Acceptance reviews by challenging risk identification, testing mitigations and producing clear, decision-ready recommendations. • Advise Commercial and Sales teams on complex deal structures, novel business models and high-risk customer profiles. • Partner with Product, Data and Engineering to embed regulatory controls, decision frameworks and AI-enabled improvements into scalable systems and workflows, including definition of KYC data requirements. • Maintain high standards of compliance documentation, quality assurance and audit readiness while adapting KYC and AML standards to global regulatory and enforcement developments. You'll primarily work remotely, aligned toour Birmingham office, with occasional in office presence in Birmingham or London to support team meetings and regulatory engagement. What we're looking for Essentials • 10+ years of relevant AML/KYC experience focused on complex corporate clients, financial institutions or fintech platforms. • A strong track record designing, managing and governing scalable second-line KYC frameworks. • 3+ years' experience leading, mentoring or managing compliance teams, with a focus on operational rigor, analytical excellence and continuou