Customer Service Representative (CSR)/Dispatch

Strong customer service oriented professional that is responsible for developing and maintaining excellent customer relationships with both internal and external customers. Possess flexibility within a team environment or individually with minimal supervision in a fast paced culture. • Professional etiquette dealing both in face-to-face communication as well as via telephone and email • Support launch of customer delivery creation at warehouse • Communication with both internal and external customers • Heavy telephone and email communication to respond to customer inquiries in a timely manner and update when deviations occur • Daily customer order pick creation • Entry level material planning • Drive to seek resolution to variances by going to the source • Transportation scheduling for both daily and expedite services utilizing customer websites and freight forwarding websites • Office duties: filing, faxing, scanning • Maintain and abide by records retention procedures per Central Directives • Knowledge of what an escalation processes is and reasons • Ability to problem solve utilizing the 5 Why's or 8D formats • A team player that can effectively back up others as needed • Other duties as assigned • High School Diploma or related discipline preferred • 3 - 5 years of experience in a warehouse environment required • Excellent computer skills and working familiarity with multiple software packages, preferably MS Office and SAP ERP software packages • Must have strong verbal and written communication skills, professional telephone etiquette, and the ability to handle stressful situations in an efficient, professional manner • Must have a sense of team response to satisfy sales goals and assure 100% customer satisfaction All your information will be kept confidential according to EEO guidelines. Equal Opportunity Employer, including disability / veterans. Indefinite U.S. work authorized individuals only. Future sponsorship for work authorization unavailable.   Your well-being matters at Bosch! We offer a competitive compensation and a benefits package designed to empower you in every area of your life. This includes premium health coverage, a 401(k) with generous matching, resources for financial planning and goal setting, ample paid time off, parental leave, and comprehensive life and disability protection. We're investing in your success!  Bosch Benefits | Bosch in the USA Want a closer look at life at Bosch? Follow our social channels and see what it’s like to work here: • Instagram • Facebook • LinkedIn • YouTube • TikTok Equal Opportunity Employer, including disability / veterans   By submitting an application for employment with Bosch, you represent and warrant that: (a) the work product and materials you submit are your own and reflect your personal experience, skills and qualifications; and (b) you have not used artificial intelligence or automated tools to generate, alter, or enhance application materials or responses in a manner that misrepresents your identity, authorship, experience, capabilities or qualifications. Bosch is a proud supporter of STEM (Science, Technology, Engineering & Mathematics) Initiatives • FIRST Robotics (For Inspiration and Recognition of Science and Technology) • AWIM (A World In Motion) To be the first to hear about relevant news, events and job opportunities, sign up for the appropriate Bosch Insider Community (Talent Network) below. • Technical Community • Commercial Community • Student Community