Skills this job asks for
FrenchCommunicationEnglishSAP
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Sponsorship verdict
No sponsorship evidence yet
No government record and no wording either way. Not a refusal: ask the recruiter.
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The posting doesn’t mention sponsorshipSilence isn’t a refusal — ask the recruiter before investing much time.
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Before you apply
Sponsorship unknown
No register record and no sponsorship wording in the posting. Worth asking the employer before investing significant time.
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About the role
Your contribution to something big:
• Respond to all calls, emails and common requests for technical 1st level support
• Analyse technical problems (root cause analysis) and provide technical assistance to customers via phone, email or chat making use of remote access tools First level resolution rate: 50% after 6 months, 70% after 12 months
• Follow defined work instructions and escalation processes for all possible types of incidents
• Track all incidents in our internal incident management system
• Maintain communication with other Bosch sites, departments and colleagues which are engaged into the support processes
• Input for FAQ and knowledge data base
• Establish good relationships with colleagues and customers in order to achieve a correct flow of information
• Willingness to work in the office and/or remote according to business needs
What distinguishes you:
• Education: Technical education in IT systems or experience and advanced knowledge in hardware and software support topics
• Experience and know-how: Professional experience in a customer facing position would be an advantage
• Languages: French oral and written communication skills level C1 (minimum) required and English oral and written communication skills level B2 (minimum) required. Other additional European languages are a plus.
• A team player who is 100% service and solutions focused
• Methodical troubleshooting skills required
• Working knowledge of SAP would be an advantage
• Previous experience or affinity with automotive electronics would be an advantage
• Soft skills required: Customer orientation, professional communication, team player skills, able to work under pressure
• Willingness of taking over responsibility for assigned projects as needed
What we offer you:
Challenges in an international environment | career opportunities in one of the best companies in the world | flexible hours | medical services | discounts for employees | sports and health related activities | canteen | good access to public transports | space for creativity.
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Make it happen! We are looking forward to your application!
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Lisboa, Lisboa, PT