Associate Manager, Clinical Health Services

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. A Brief Overview Designs and implements Clinical Health medical services, leveraging industry-proven procedures and best practices. Assists with clinical Health Service programs, procedures, and services. What you will do • Owns responsibility for the oversight of Integrated Care Management (ICM) and Long-Term Services and Supports (LTSS) healthcare case management staff, including progressing initiatives for high-performing health service teams. • Works closely with functional Health Services managers in order to ensure ongoing consistency and accuracy in clinical interventions supporting current members. • Takes accountability for completing tasks aimed to successfully achieve the financial, operational, and quality objectives of the work area. • Functions as a key resource to healthcare members for governmental, state, local, and legal initiatives including the Consolidated Omnibus Budget Reconciliation Act (COBRA), Emergency Medical Treatment & Labor Act (EMTALA), and Medicare acts and regulations. • Assists in implementing and sustaining action plans, initiatives, and strategies for Clinical Health Services policies and procedures. • Provides application expertise to Health Services account managers as needed, to aid in the retention of existing clients by improving team member use of healthcare resources and tools. • Partners with patient resources and divisional management, Clinical Education, and other key departments to assist in the evaluation of performance initiatives, subsequently recommending appropriate training to positively impact outcomes. • Works to implement effective Clinical Health Services change management plans when new initiatives are rolled out or enhanced by upper management. • Facilitates regular staff meetings to ensure all team members are fully versed on ongoing as well as new work area policies, procedures, and expectations.   Required Qualifications • 5+ years clinical work experience • Candidate must have active and unrestricted applicable license/certification and - specialized knowledge and expertise from entry to experienced level – Registered Nurse License (RN), Licensed Clinical Social Worker (LCSW) or Licensed Clinical Professional Counselor (LCPC) in their state of residence Preferred Qualifications • Advanced problem solving and decision making skills • Advanced knowledge of medical terminology • Advanced collaboration and teamwork skills • Advanced growth mindset skills (agility and developing yourself and others) • Advanced skills in execution and delivery (planning, delivering, and supporting) • Ability to consider the relative costs and benefits of potential actions to choose the most appropriate option • Advanced digital literacy skills Education • Associate's Degree (REQUIRED) • Bachelor's Degree or Master’s Degree (PREFERRED) License • Active and unrestricted Registered Nurse (RN) License, Licensed Clinical Social Worker (LCSW) or Licensed Clinical Professional Counselor (LCPC) in their state of residence Work from Home Requirements • You must have or be able to obtain a direct/hardwired internet connection to a modem/router within 7 feet of your computer and a minimum download speed of 25 mbs download and 3 mbs upload. WiFi and satellite internet are not permitted. • A quiet, secure and private designated home virtua