Servicing Support Associate

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.  We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One. Job Description We are seeking a Servicing Support Specialist who supports the final underwriting stage of the loan modification process for non-performing mortgages. This role is responsible for completing final eligibility, compliance, and documentation reviews after a borrower has successfully completed an approved trial plan. This position requires strong analytical and problem-solving skills, attention to detail, and the ability to navigate multiple systems, investor guidelines, and changing procedures. Key Responsibilities • Complete final eligibility, compliance, and documentation reviews for loan modifications after successful completion of an approved trial plan. • Verify required trial payments have been received and applied correctly • Review loan information to ensure investor, program, flood, and other applicable requirements have been satisfied. • Obtain required investor approvals when applicable. • Finalize modification terms and applicable figures, including delinquent interest, attorney fees, escrow balances, and other relevant amounts. • Support loan modifications across multiple investor types, including private investors. • Review and process assigned cases involving non-performing mortgages. • Income calculations are not performed as part of this role. • Navigate multiple systems and resources, including MSP, LMS/Loss Mitigation, and applicable investor websites and tools. • Research investor guidelines and available resources to resolve questions and determine appropriate next steps. • Communicate effectively with internal business lines and external investors, primarily through email. • Maintain accuracy and quality while working toward established production expectations and performance metrics. • Adapt to changing investor requirements, system updates, procedures, and business needs. • Participate in ongoing training and apply coaching and feedback to improve quality, productivity, and overall knowledge. Basic Qualifications • High school diploma or equivalent • Six months to two years of experience in administrative support activities Preferred Skills/Experience • Previous mortgage servicing, loss mitigation, underwriting, financial services, or related analytical experience • Strong analytical and critical-thinking skills, including the ability to review detailed information, identify potential issues, and determine appropriate next steps. • Excellent attention to detail and commitment to accuracy and quality. • Strong problem-solving and research skills, particularly when an answer or solution is not immediately available. • Ability to learn and navigate new software, systems, websites, and processes. • Adaptability and flexibility in an environment where systems, procedures, and investor requirements may change. • Strong written and verbal communication skills and the ability to collaborate effectively with managers, peers, internal partners, and external investors. • Ability to balance production expectations with quality and accuracy. • Openness to ongoing coaching, feedback, training, and continuous learning. • Ability to independently manage assigned cases while knowing when to seek additional guidance or resources.   Location expect