Lead Software Engineer - Full Stack

At Freshworks, we build uncomplicated service software designed to eliminate friction and reduce business complexity. As a Lead Full Stack Engineer (IC3), you will be the driving force turning this vision into high-performance software—engineering robust backend systems and responsive frontend layers that deliver exceptional customer and employee experiences at scale. Impact You Can Create • Eliminate Enterprise Complexity: Demolish the crushing cost and complexity of legacy systems by building clean, modular, and intentionally simple full-stack software architectures. • Drive Frictionless Support: Deliver people-first AI features and optimized workflows that empower nearly 75,000 global companies to lower their cost-to-serve and provide faster, more human support. • Build for Global Trust: Architect enterprise-grade CX and IT solutions that scale effortlessly to handle millions of transactions for household brands like Bridgestone, Sony Music, and New Balance. Roles & Responsibilities (R&R) • Full-Stack Execution: Design, develop, and maintain robust backend microservices, optimized database schemas, and highly interactive frontend application interfaces. • Full Lifecycle Ownership: Own end-to-end delivery of core product modules—from initial requirement gathering and system design to automated deployment, monitoring, and production support. • Code Quality & Best Practices: Write clean, extensible, and testable code based on solid Object-Oriented Programming (OOP) concepts and SOLID design principles. • Cross-Functional Partnership: Collaborate closely with Product Managers, UX Designers, and SRE teams to convert product strategies into high-value platform capabilities fast. • Production Governance: Ensure backend and frontend infrastructure are tuned for high availability, multi-tenant fault tolerance, security compliance, and comprehensive observability. • Performance Optimization: Proactively identify and resolve multi-tier performance bottlenecks, from database execution bottlenecks to client-side page rendering latencies. • Technical Mentorship: Drive engineering best practices across the track, conduct thorough code reviews, and mentor junior-to-mid-level systems engineers. Skills • Full-Stack Engineering: Deep technical fluency across backend technologies (REST APIs, microservices, caching layers) and modern frontend development frameworks. • Core CS Foundations: Strong expertise in Data Structures, Algorithms (DSA), and analyzing time/space complexity trade-offs. • System Design (HLD/LLD): Proven capability to design scalable, highly available, and fault-tolerant end-to-end multi-tenant systems. • Data Modeling Rigor: Experience designing database schemas and managing distributed storage layers (RDBMS, NoSQL, and queuing systems). • AI Tool Fluency: Exposure and experience working with or integrating AI tools to streamline technical execution and user workflows. • Problem Solving & Articulation: Exceptional analytical logic with a demonstrated capability to break down complex business problems and clearly convey technical design alternatives. Qualifications • Professional Timeline: 5 to 8 years of progressive experience building and scaling software products within fast-paced product engineering teams. • Production Track Record: A verifiable history of shipping enterprise-grade SaaS features at scale and supporting them through successive production iterations. • Execution Style: A proactive self-starter who thrives in agile environments, navigates ambiguity effectively, and actively balances fast feature delivery with long-term code health. • Education Baseline: Degree in Computer Science, Engineering, or a related technical field. At Freshworks, we have fostered an environment that enables everyo