Sales Team Manager (Inbound)

WE’RE ON A MISSION TO BACK THE UK’S SMALL BUSINESSES LIKE NO ONE ELSE 🚀 Small businesses are the backbone of the economy, and we’re here to help them win. We’ve built a platform that uses clever data to get them the funding they need in minutes, not weeks. At Funding Circle, we have the restless energy of a fintech start-up with the stability of a public company. It’s a unique mix that gives Circlers the autonomy to take ownership and the scale to make an impact that truly counts. We’re a high-performing team that chooses to lift each other up. We challenge, we champion, and we have each other’s backs - because we know that when we stand together, we move faster and build better. The impact is real: Last year alone, the businesses on our platform generated £7.2bn for the UK economy 📈 Come and join a mission that matters! [Read our Impact Report https://www.fundingcircle.com/uk/impact] | [See our Trustpilot https://uk.trustpilot.com/review/fundingcircle.com] THE ROLE ⚡ 📍 London (Hybrid) | 🤝 3 days in the office | 💰 Competitive Salary + Benefits We’re looking for a hands-on Sales Manager to lead, coach, and scale our Inbound sales team. You’ll be responsible for driving conversion, optimising processes, managing daily floor performance and more. What you'll do: - Motivate and performance-manage your team to consistently achieve individual and collective targets - Use metrics and funnel analytics to run tailored 1:1s and build individual development plans for your direct reports - Be an active floor presence - coaching through live call shadowing, role-playing, objection handling, and setting short, medium, and long-term performance goals - Analyse performance data, conversion metrics and trends to design, implement, and iterate high-impact sales strategies and design new and better processes - Leading the implementation of continuous improvement to drive the team forward - Proactively identify ways to use Generative AI tools and modern sales software to cut manual admin and streamline daily workflows - Act as a key point of contact for other departments within Funding Circle, leading the development and rollout of new initiatives - Use CRM dashboards and sales analytics to track team performance and present actionable pipeline insights to leadership - Champion best-practice initiatives and ensure internal controls and policies are adhered to across the floor - Maintain active involvement in interviewing and running the day-to-day onboarding for new hires WHAT WE’RE LOOKING FOR 🌱 We value deep expertise, but a growth mindset and good energy are what really make our team click. We’re a group that chooses to lift each other up and think smart every day. - Proven experience in a high-volume sales leadership or senior player-coach role - Skilled at analysing conversion metrics, call data, and performance trends to build, test, and implement successful sales strategies - Proactive and eager to bring new ideas to drive the performance of your team - Always looking for a "better way" to optimise processes and drive continuous improvement - Confident using Generative AI and modern sales tools daily to automate workflows, and drive team productivity - A strong relationship builder internally and externally with excellent cross-functional collaboration skills We’re building a place where everyone truly feels they belong. Even if your past experience doesn't align perfectly with every requirement, we'd still love to hear from you. WHY JOIN US? 💜 We back you to build an incredible career and by joining us, you'll be part of one of The Sunday Times Best Companies to Work For 2026! As a flexible-first employer, we use a "best of both" approach. We’ll see you in our Lond