CS Executive

REPRESENTATIVE ACTIVITIES:  Activities and duties will vary dependent upon functional area assigned.  Activities may include, but are not limited to: • Manage accounts in terms of order processing, order follow up, pricing integrity, on-time deliveries, complete order fulfillment. • Provides telephone customer service regarding the company's services and/or products. • Identifies customer's needs and determines appropriate action • Promotes and sells the company's products or services. • Investigates and resolves complaints. • Uses a computer system to track questions and answers as well as enter and track the status of orders. • Evaluates and resolves customer complaints professionally and tactfully. • Negotiates customer product/billing complaints by offering discounts, authorizing returns, requesting returned product testing by internal quality or other staff, and approving replacement orders. • Authorizes credit memos/refunds within policy and according to established procedures. • Manage accounts in terms of order processing, order follow up, pricing integrity, on-time deliveries, complete order fulfillment. • Implement account service strategies. • Principal liaison with marketing and sales for assigned customers. • Implementation of marketing programs for assigned accounts. • Support all aspects of service to the customer including, but not limited to: price quotes and quote follow-up, technical and product recommendations and sample department coordination. • Initiate and implement initiatives which improve customer service and responsiveness. • Coordinate with Logistics and Operations on capacity planning and scheduling. • Champion customer needs and follow up on customer inquiries. • Provide responsive order management support including order entry, or expediting and shipment information to customers. • Proactively communicate supply chain issues and provide alternatives. • Attend technical training seminars. • Back-up team-members when workload makes this necessary. • Partner with Inside Sales to assist in achieving sales goals. Requirements: • Degree or Equivalent  Diploma required.   • 2.--3 years in Customer Service or related experience is a plus. • Good written, verbal and telephone communication skills. • Good data entry and organizational skills.  Detailed oriented and good follow-up skills • Able to effectively manage many priorities and issues. • Understanding of applicable computer systems, such as Microsoft Office and function specific software. • Manage accounts in terms of order processing, order follow up, pricing integrity, on-time deliveries, complete order fulfillment. • Provides telephone customer service regarding the company's services and/or products. • Identifies customer's needs and determines appropriate action • Promotes and sells the company's products or services. • Investigates and resolves complaints. • Uses a computer system to track questions and answers as well as enter and track the status of orders. • Evaluates and resolves customer complaints professionally and tactfully. • Negotiates customer product/billing complaints by offering discounts, authorizing returns, requesting returned product testing by internal quality or other staff, and approving replacement orders. • Authorizes credit memos/refunds within policy and according to established procedures. • Manage accounts in terms of order processing, order follow up, pricing integrity, on-time deliveries, complete order fulfillment. • Implement account service strategies. • Principal liaison with marketing and sales for assigned customers. • Implementation of marketing programs for assigned accounts. • Support all aspects of service to the customer including, but not limited to: price quotes