Intern, Aftersales Customer Relations & Voice of Customer

The Company: Faraday Future is a California-based technology company focused on the design, engineering, and development of intelligent, connected electric vehicles and related artificial intelligence–enabled technologies. Founded in 2014, the Company’s mission is to disrupt the automotive and technology industries by creating user-centric, technology-first experiences. The Company, together with its controlled subsidiaries, operates across multiple technology-driven areas, including AI electric vehicles, robotics, and its crypto business (AIXC), all under its upgraded Global EAI Industry Bridge Strategy, marking the beginning of a new chapter in AI mobility and Web3 integration. The Company aims to leverage the latest technologies and world’s best talent to realize exciting new possibilities across all of these lines. Faraday Future’s automotive business exemplifies its vision for luxury, innovation, and performance, while its FX strategy aims to introduce mass production models equipped with state-of-the-art luxury technology derived from the FF brand, targeted towards a broader market with middle-to-low price range offerings. FF is committed to redefining mobility through AI innovation. Join us in shaping the future of intelligent transportation and technology by creating something new, something connected, and something with a true global impact. Your Role: The Intern – Aftersales Customer Relations & Voice of Customer (VOC) will support the Aftersales operations team in maintaining high standards of customer satisfaction and case management. Reporting within the Aftersales department, this role assists with customer communications, case tracking within the CRM system, Voice of Customer (VOC) feedback collection, and cross-functional coordination with Quality, Engineering, and Operations. This internship offers hands-on experience in customer success, CRM administration, and service operations within an innovative AI electric vehicle and robotics company. Key Responsibilities: Customer Experience • Support customer communication throughout the service process. • Respond to customer inquiries under the guidance of the Aftersales team. • Assist with customer follow-up after repairs, deliveries, and service campaigns. • Help maintain a positive customer experience. CRM & Case Management • Create and update customer cases within the CRM system. • Maintain accurate customer records and service history. • Assist with tracking open customer cases through completion. • Monitor Service Level Agreements (SLAs) and notify the team of overdue cases. Voice of Customer (VOC) • Collect customer feedback through surveys and follow-up communications. • Assist with preparing VOC reports and trend summaries. • Help identify recurring customer concerns for management review. • Support continuous improvement initiatives based on customer feedback. Customer Communications • Assist with scheduling customer appointments. • Coordinate customer communications regarding repair status and service updates. • Support logistics for parts shipments, returns, and warranty activities. • Help prepare customer communication templates and documentation. Administrative Support • Maintain accurate service records. • Assist with document preparation and filing. • Support Aftersales projects and special assignments. • Participate in department meetings and training activities. Learning Opportunities The intern will gain experience in: • Customer Relations & VOC Reporting • CRM Administration (Zendesk, Salesforce, or equivalent) • Warranty Administration & Repair Order Workflow • Customer Case Management & Service Campaigns • Mobile Field Operations & Robotics Aftersales • Cross-functional collaboration with Engineering, Quality,