IT Support Specialist

The Company: Faraday Future (FF) is a California-based mobility company, leveraging the latest technologies and world’s best talent to realize exciting new possibilities in mobility. We’re producing user-centric, technology-first vehicles to establish new paradigms in human-vehicle interaction. We’re not just seeking to change how our cars work – we’re seeking to change the way we drive. At FF, we’re creating something new, something connected, and something with a true global impact. Your Role: As an IT Support Specialist, you provide IT end-user support services and help achieving IT service levels and a high customer satisfaction. Responsibilities: • Respond to service requests and assist with technology needs of IT end-users and systems, providing technical support and resolution for requests, incidents, and problems. Provide follow up as needed to confirm resolution of incidents and problems. • Documents resolution of incidents and service request in the IT Service Desk Management system • Perform duties in compliance with legal/statutory regulations, including applicable SOX compliance • Support client system standards and security policies under the direction of management • Track and maintain IT asset inventory • Install and configure client systems and applications • Maintain positive relationships with Faraday Future staff Qualifications: • Bachelor's Degree in Computer Science, Computer Information Systems or a related field • 6+ years IT experience working as an IT Support Specialist • Self-driven and highly passionate about customer-service orientation and providing excellent service • Familiar with standard IT Service Desk department concepts, best practices, and procedures • Experience with IT Service Desk and remote-control software • Experience working with different operating systems including Windows 10, Mac OS, Android, and iOS • Experience in Office 365, Mobile Device Management, and Active Directory • Time-management skills and the ability to establish reasonable and attainable deadlines for resolution and prioritize workload efficiently in a high-pressure environment • Proven analytical and problem-solving abilities • Experience working in a team-oriented, collaborative environment • Strong written and verbal communications skills • Strong documentation skills • A creative curiosity, collaborative ethic, hardworking enthusiasm, and driving personal vision • A penchant for multi-tasking and self-starting • A true sense of determination… and hopefully a sense of humor IT Support Specialist • Experience using AI-assisted infrastructure and network monitoring tools to detect anomalies, accelerate troubleshooting, and improve system reliability and performance • Ability to apply AI tools to automate routine network and infrastructure tasks (e.g., log/traffic analysis, health checks, script generation, release validation) • Strong understanding of secure and responsible AI usage, including validation of AI-generated outputs and protection of operational data IT Microsoft Product Expert • Experience leveraging AI capabilities within the Microsoft ecosystem (e.g., Microsoft Copilot, Power Platform AI, Azure AI services, intelligent automation tools) • Ability to design and implement AI-enabled Microsoft solutions for workflow automation, collaboration, reporting, analytics, and knowledge management • Strong understanding of AI governance, enterprise data security, and compliance within Microsoft environments, including validation of AI-generated outputs IT Infrastructure Director • Experience using AI-driven IT operations and service desk tools to improve ticket triage, incident resolution, knowledge retrieval, and end-user support • Ability to use AI assistants to automate syst