Executive Assistant and Operations Manager

Turner & Townsend is seeking a highly organized, proactive, and business-focused Executive Assistant & Operations Manager to support senior leadership while overseeing key operational, governance, compliance, and administrative functions across the business. This role serves as a trusted partner to leadership, ensuring priorities are effectively managed, business operations run efficiently, and governance, risk, and client care activities are coordinated and tracked.  Key Responsibilities: Executive Support • Provide proactive administrative support to senior leadership, including complex calendar management, meeting coordination, and travel planning.  • Anticipate priorities, identify potential issues, and take action to ensure effective execution of leadership objectives.  • Prepare briefing materials, presentations, reports, and executive communications.  • Plan and coordinate leadership, management, governance, and board meetings.  • Develop agendas, meeting materials, decision logs, action registers, and follow-up reports.  • Coordinate domestic and international travel arrangements and itineraries.  • Manage confidential and sensitive business information with discretion and professionalism.  • Serve as a key point of contact between leadership and internal and external stakeholders.  Operations & Business Management • Coordinate operational activities to support business priorities and strategic objectives.  • Establish and maintain operational processes, procedures, and documentation.  • Track strategic initiatives, actions, and leadership commitments to ensure timely completion.  • Maintain operational records and reporting systems.  • Develop and maintain dashboards, trackers, and reporting tools for leadership teams.  • Produce regular reports related to operational performance, compliance activities, risk management, governance actions, and client care initiatives.  • Coordinate client care and satisfaction tracking activities.  • Maintain client action logs and monitor follow-through on commitments and improvement actions.  Governance, Compliance & Risk Management • Maintain oversight of action items and accountability tracking across leadership teams.  • Support annual planning cycles, business reviews, and strategic planning activities.  • Support the implementation and maintenance of compliance programs, internal controls, and business policies.  • Maintain risk registers and monitor mitigation actions in partnership with leadership teams.  • Assist with audit preparation, policy reviews, governance reporting requirements, and business continuity activities.  • Monitor business risks, issues, and escalation items, ensuring appropriate visibility and follow-through.  • Ensure adherence to company policies, regulatory requirements, and client governance expectations.  • SOX control responsibilities may be part of this role, which are to be adhered to where applicable.   • Minimum of 5 years' experience supporting senior executives, business leaders, or operational functions.  • Demonstrated experience coordinating governance, compliance, risk management, or business operations activities.  • Exceptional organizational, communication, stakeholder management, and problem-solving skills.  • Ability to manage multiple priorities and work effectively in a fast-paced environment. • Advanced proficiency with Microsoft 365 applications including Outlook, Word, Excel, PowerPoint, Teams, and SharePoint.    Success Measures • Effective support of senior leadership and strategic priorities. • Timely execution of leadership actions, governance activities, and business initiatives. • Strong compliance and risk management oversight. • Accurate and timely management reporting. • Effective client