Credit Controller

About us GoCardless, a Mollie company, is a global leader in bank payments. Over 100,000 businesses, from start-ups to household names, use GoCardless to collect, manage and send bank payments through Direct Debit, real-time payments and open banking. With US$130bn+ processed annually across 30+ countries, we handle recurring and one-off payments without the chasing, stress, or expensive fees. Our end-to-end payment platform also features AI-powered solutions to improve payment success and reduce fraud, alongside connections to over 350 platforms businesses use everyday. We are headquartered in the UK, with teams and operations spanning North America, Europe and Asia-Pacific. For more information, please visit www.gocardless.com and follow us on LinkedIn @GoCardless. Mollie is the leading payments and financial services partner for business, rooted in Europe, with global reach. The role This is an opportunity for someone looking to develop a career in credit control. You’ll gain experience in operating and reporting on credit processes, working closely with senior credit controllers to ensure optimal debt control, and collaborating with Customer Operations and other teams to maintain strong customer relationships. You will be responsible for the resolution and management of outstanding invoices and delinquent accounts. You’ll communicate directly with customers to answer their queries and agree payments, escalating for approval where necessary. You will produce and analyse aging reports, and assist with tracking collection efforts and payment reminders (Dunning). Where necessary, you will escalate to senior credit controllers, in accordance with agreed policies. What excites you: • Communicating with customers in a professional and timely manner to collect overdue payments and outstanding debts, in line with agreed credit terms • Responding to and resolve queries from merchants • Creating and distributing reports on outstanding debt and incoming payments • Allocating customer payments and calculation up-to-date account balances • Using business judgement to recommend credit notes or payment plans as appropriate, raising with management for approval • Managing payment plans • Supporting with account reconciliations What excites us: • Very customer service orientated • Comfortable with assisting in resolving billing and credit queries • Previous work experience or study in Finance / Accounting, or a degree that requires high numeracy skill • A self-starter who can work with minimal guidance • A strong communicator, both verbally and in writing, who enjoys working with a wide range of people • Ambitious and enthusiastic to develop a career in Credit/Finance at GoCardless • Previous experience in credit control is a bonus but not essential You’ll need to be well versed in: • Excel (intermediate or above) • Google Docs, Google Sheets A bonus but not a must: • A working knowledge of SalesForce, Looker, Billing Platform and Docusign CLM We don’t expect you to meet every requirement. If you’re excited by this role, we encourage you to apply. Base salary range: 1733 EUR/ months gross - 2600 EUR/ months gross Base salary ranges are based on role, job level, location, and market data. Please note that whilst we strive to offer competitive compensation, our approach is to pay between the minimum and the mid-point of the pay range until performance can be assessed in role. Offers will take into account level of experience, interview assessment, budgets and parity between you and fellow employees at GoCardless doing similar work. (some of) The good stuff • Wellbeing - stay healthy with dedicated support and medical cover • Work away scheme - gives you the option to work away from your country of residence for up