Technical Account Manager

About us GoCardless, a Mollie company, is a global leader in bank payments. Over 100,000 businesses, from start-ups to household names, use GoCardless to collect, manage and send bank payments through Direct Debit, real-time payments and open banking. With US$130bn+ processed annually across 30+ countries, we handle recurring and one-off payments without the chasing, stress, or expensive fees. Our end-to-end payment platform also features AI-powered solutions to improve payment success and reduce fraud, alongside connections to over 350 platforms businesses use everyday. We are headquartered in the UK, with teams and operations spanning North America, Europe and Asia-Pacific. For more information, please visit www.gocardless.com and follow us on LinkedIn @GoCardless. Mollie is the leading payments and financial services partner for business, rooted in Europe, with global reach. The role GoCardless is the leading open banking payments network. We process payments for tens of thousands of businesses globally, from start-ups to household names, and we are growing fast. In ANZ, we work with some of Australia and New Zealand's most ambitious companies, and our Sales-led merchant segment is at the heart of that growth. We are looking for a Technical Account Manager (TAM) to join our ANZ Customer Success team. This is a new role, created to meet growing demand from Sales-led merchants who need expert technical support alongside their commercial relationship. You will work closely with our Customer Success Account Managers (CSAMs), serving as their technical counterpart throughout the merchant lifecycle, from integration and go-live to ongoing optimisation and expansion. The CSAMs own the commercial relationship; you own the technical one. Together, you make sure our merchants get the most out of GoCardless. What you will do: Technical relationship management • Serve as the primary technical point of contact for a portfolio of sales-led merchants, building trusted relationships with their engineering, product, and operations teams. • Understand each merchant's technical environment, how they have integrated GoCardless, what their infrastructure looks like, and where opportunities exist to improve. • Lead regular technical reviews with merchants, reviewing integration health, payment performance, and presenting upcoming product changes that may affect them. Implementation and onboarding support • Work alongside CSAMs to support new merchant onboarding, ensuring integrations are well-architected from the outset, and merchants are set up for long-term success. • Guide merchants through GoCardless API and webhook integrations, providing hands-on technical consultancy during the build phase. • Identify and resolve integration issues early, coordinating with internal Engineering and Product teams where needed. • Act as a trusted technical adviser during merchants’ digital transformations. Billing engine migrations and platform changes create real retention risk — we have lost merchants who wanted to stay with us but made architectural decisions without our input, leaving GoCardless out of their new stack. This TAM should be in the room early for those conversations, helping merchants evaluate how their chosen technologies integrate with GoCardless and ensuring they can get full value from their commitment to the platform. Ongoing technical health • Monitor integration health across your merchant portfolio to proactively identify risks, such as declining mandate conversion rates, payment failure patterns, or suboptimal API usage, before they become customer problems. • Drive technical remediation plans when issues are identified, own the resolution process end-to-end, and keep the CSAM informed throughout. • Maintain documen