Program Director

About Goods & Services Goods & Services is a product design and engineering company. We solve mission-critical challenges for some of the world’s largest enterprises, with deep expertise in highly regulated industries—including life sciences and financial services . Our design-led approach allows us to apply cutting-edge capabilities in AI, Data and Hardware Engineering to companies of any size. Headquartered in the United States , we operate regional development centers in Mexico and the United Kingdom . This global footprint—anchored by our nearshore model—enables us to deliver at scale with the speed, efficiency, and cultural alignment our clients expect. At Goods and Services, we value diversity and are committed to creating an inclusive workplace where everyone can thrive. We are proud to be an Equal Opportunity Employer and welcome qualified applicants from all backgrounds. About the job Goods & Services is looking for a Program Director to own cross-workstream delivery in a hands-on operational leadership role: you'll triage and delegate across multiple teams, hold owners accountable for completion, coordinate release packaging and cross-team dependencies, and mature production support model to handle both base functionality and new feature requests. Based in either South Carolina or Mexico City with travel between the two, this role requires consistent time in office. This role is embedded directly inside client organizations; working alongside client leadership and stakeholders day to day, not observing from the outside. It requires real comfort operating in large, complex, dynamic corporate environments and with incomplete information. Because this is a client-facing consulting role, success depends as much on credibility as an outside partner as it does on program mechanics; this person represents our firm inside the client's organization every day, and their judgment reflects directly on the relationship. What you’ll do: • Lead the planning, execution, and delivery of complex, cross-functional technical programs on behalf of client organizations, ensuring alignment with the client's business objectives, technical strategy, organizational priorities and team dynamics. • Drive definition of program scope, milestones, timelines, dependencies, resource requirements, and budget within the engagement's statement of work (SOW), while proactively managing risks, issues, and changes throughout the program lifecycle. • Understand, communicate, and execute program strategies that align with the client's enterprise architecture, security, compliance and operational standards. • Serve as the escalation point for critical program, operational, and security issues, coordinating across client and consulting-team stakeholders to drive timely resolution and effective risk mitigation. • Enforce program governance, delivery standards, KPIs, service level agreements (SLAs), and reporting to ensure successful execution and operational excellence. • Enable strategic planning for program funding, resource allocation, forecasting, and organizational change management in support of the client's business priorities and the engagement's commercial terms. • Drive continuous improvement initiatives by optimizing the client's processes, workflows, automation, and operational practices to improve scalability, reliability, and efficiency. • Partner with client engineering, operations, security, and executive stakeholders — alongside our own delivery team — to align priorities, communicate program status, and influence strategic decision-making. • Leverage data, metrics, dashboards, and analytics to measure program health, identify trends, support decision-making, and improve business outcomes for the client. • Become a trusted advisor