Patient Product Solution Manager
Pfizer INC · 🌍 China - Zhejiang - Hangzhou
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About the role
Position Overview The Patient Product Manager is responsible for designing, developing, and managing patient-centric digital products powered by AI and emerging technologies that enhance patient experience, engagement, and health outcomes across Pfizer China's commercial portfolio. Reporting to the GTMx Solution Lead for Commercial AI Innovation, this role bridges the gap between commercial strategy, medical science, and digital product innovation — driving meaningful, compliant, and human-centered engagement with patients at scale. The incumbent will define and execute the patient product roadmap, lead cross-functional product delivery, and champion the patient perspective within Pfizer China's AI transformation agenda. Key Responsibilities Patient Product Strategy • Define and execute the patient product roadmap aligned with Pfizer China's commercial priorities and AI innovation strategy, identifying high-impact opportunities to improve patient engagement, education, treatment adherence, and health outcomes through digital solutions. • Develop compelling product business cases and strategic proposals that secure senior leadership endorsement and cross-functional resource commitment. Product Development Lifecycle • Lead end-to-end product development from opportunity identification and concept design through build, pilot, launch, scale, and iteration — following agile product development principles and structured stage-gate governance. • Define product vision, user stories, acceptance criteria, and feature prioritization frameworks, collaborating closely with digital engineering, UX design, medical, and commercial teams to deliver products that meet user needs and business objectives. Patient Insights & Research • Conduct and synthesize patient journey research, voice-of-patient studies, ethnographic research, and competitive market analysis to develop deep understanding of patient needs, pain points, information gaps, and behavioral drivers. • Translate patient insights into actionable product requirements and design principles, ensuring every product decision is anchored in real-world patient experience and validated with target users. AI-Powered Product Innovation • Leverage artificial intelligence, machine learning, personalization engines, conversational AI (chatbots/virtual health assistants), and generative AI technologies to create differentiated, scalable, and adaptive patient engagement solutions. • Monitor and evaluate emerging AI technologies and digital health innovations for applicability to patient product development, proposing pilot initiatives to explore and validate new approaches. Cross-functional Collaboration • Partner with brand/marketing teams, medical affairs, regulatory/legal, compliance, IT, patient advocacy, and external technology vendors and agencies to ensure products are scientifically sound, commercially impactful, and fully compliant. • Serve as the patient product lead within cross-functional squads, facilitating alignment on scope, timelines, dependencies, and risk management across all stakeholder groups. Product Performance Management • Define product KPIs, usage metrics, outcome measures, and patient satisfaction indicators; build analytics dashboards and reporting frameworks to enable ongoing performance monitoring and data-driven product decisions. • Establish structured feedback loops — including user testing, patient advisory panels, and real-world evidence review — to continuously improve product features, usability, and health impact. Market Landscape & Competitive Intelligence • Monitor patient digital product trends, competitive offerings, technology developments, and regulatory changes in pharmaceutical patient engagement; identify whitespace opportunities for pr