Technical Account Manager

At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections. Mindbody equips wellness entrepreneurs with technology to support thriving businesses and create exceptional experiences. Innovation and curiosity drive our culture, connecting businesses and individuals through cutting-edge solutions. Join us if you're passionate about enhancing wellness through technology. JOB FAMILY SUMMARY: The Account and Implementation Management Team provides a wide range of services to Mindbody customers who wish to engage with a single-point-of-contact for their account and complex technical management needs. The team also provides support for multiple types of one-time project engagements from site redesigns to mass data changes within the software. JOB SUMMARY: A Technical Account Manager (TAM) provides technical and account management support to their assigned base by gaining a deep understanding of a customer's business model, data, and integration needs to develop solutions that meet the customer's needs within the software and improve efficiencies. The incumbent is required to develop relationships with both customers and internal resources to ensure a customer's success, drawing on strong technical fluency (APIs, SQL, data analysis) alongside account management skill. The TAM is responsible for managing the customer experience by educating customers on best practices, acting as their liaison for all things Mindbody — including technical and integration matters — and delivering services in a way that our customers are delighted to do business with Mindbody. MINIMUM QUALIFICATIONS AND REQUIREMENTS: • Bachelor's Degree or equivalent experience, preferably in a technical field (e.g., Computer Science, Information Systems, Engineering) or equivalent hands-on experience. • Three (3) years of experience in a client facing, high-level role such as solutions engineering, technical account management, or implementation. • Demonstrated hands-on SQL experience (writing and troubleshooting queries) and working familiarity with APIs (able to read documentation and translate technical discussions between customer developers and our API team). • Project management or coordination experience preferred. • Prior experience with Mindbody's core software products is a nice to have; strong technical aptitude and ability to ramp quickly on new platforms and technical stacks is required. • Demonstrated ability to quickly learn and acquire new industry, company, product, or technical knowledge and best practices. • Excellent time management and organizational skills, ability to prioritize and use time effectively and efficiently across a broad range of activities and projects at any given time; ability to meet internal and external deadlines. • Excellent verbal and written communication skills, with the ability to communicate in a clear, concise, and understandable manner, including translating technical concepts (API behavior, query logic, integration architecture) to a non-technical audience. • Demonstrated ability to mitigate and take ownership of escalated and complex technical and account issues with confidence, patience, and professionalism. • Ability to use strong problem-solving skills, quick-thinking, expectation setting, and use of independent judgement when making decisions that have a technical or business impact