Manager - Convention Services

• Act as the primary group contact and event facilitator for the program planner after receipt of signed contract with a focus for groups primarily but not limited to 500+ on peak.   • Act as the primary source of information regarding the event for hotel operations. • Review hotel facilities and services with clients. • Management of the group billing process including initial setup, collection of advance deposits, review of posted charged upon close out through to settlement of balance.   • Work in tandem with the Hotel Credit Department to collect credit applications (when applicable), estimate group charges, and collect required deposits. • Monitor group progress on room pick up and manage the group room block by adding and/or cutting rooms according to needs. • Manage the group cutoff for reservations and communicate deadlines to program contact. • Organize initial room reservations and communicate ongoing group changes through group departure. • Plan and coordination of group pre-planning visits. • Create and Distribute Meeting Event Orders to communicate group requirements for meeting space events.   • Order technical requirements for the meeting space. • Coordinate with various hotel partners for group needs such as meeting space internet, telecommunications setup and business center equipment, shipping and handling. • Facilitate with vendors proper safety and security protocol for onsite operations. • Work in conjunction with Meeting Concierge to facilitate on site group requests and changes in the meeting space. • Coordinate group needs throughout the hotel by acting as the liaison to facilitate operational requirements such as: • Group arrivals/departures for luggage assistant • Group room drops • Group check in or VIP pre-keys • Arrange reservations for Restaurant, Show, Spa/Salon, Golf, Cabana, etc.  • Communication of large group movements anticipated to affect hotel operations • Create and Distribute Group Resume which will outline all operational aspects of the group to hotel department heads for all affected areas. • Oversee group VIP experience throughout their stay including: • Meet & greet on arrival experience • Advancement of VIP guestrooms • Hotel reservations throughout their stay • Continue building relationships throughout the year by assisting with off-program requests such as hotel friendly rates, reservations, etc. • Assumes other duties and responsibilities as requested by the Assistant Directors of Convention Services and the Executive Director of Convention Services. Problem solving skills, good communication skills, ability to multi-task, and adhere to strict timelines in the completion of work. The ability to work with internal and external clients. Experience with Delphi, Opera and Passkey preferred. EDUCATION: Degree in Hotel Management, Marketing or Business Administration preferred EXPERIENCE: 2-4 years as a Convention Services Manager at a major hotel convention. Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.