Service Specialist SE

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Sales Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. About Salesforce At Salesforce, we are redefining how businesses connect with their customers through AI, data, and CRM. We help companies deliver faster, smarter, and more proactive service experiences, while empowering our people to do the best work of their careers. Role Overview As a Specialist Solution Engineer focused on Agentforce Service in the SMB segment, you are more than a pre-sales consultant. You are a strategic force multiplier for the business. You will partner closely with Account Executives, Core Solution Engineers, and cross functional teams to shape how Agentforce Service is positioned, delivered, and scaled across a high velocity pipeline. This role is ideal for someone who thrives in fast paced environments and wants to influence how we sell and demonstrate AI powered service, not just support individual deals. Your Impact In this role, you will: • Lead the Agentforce Service conversation in SMB deals: Act as a trusted advisor to customers by shaping vision, uncovering needs, and positioning Agentforce Service as a driver of business outcomes. • Deliver high impact, tailored demos: Build and present compelling demonstrations that showcase AI powered, proactive service experiences, connected workflows, and automation. • Drive technical win strategy: Own the solution strategy for service, address objections, align stakeholders, and guide deals to close. • Create leverage through repeatability: Contribute to reusable assets such as demo flows, discovery frameworks, and points of view that improve speed and consistency across the team. • Enable the broader ecosystem: Support Core SEs and Account Executives with Agentforce Service positioning, use cases, and demo support to increase attach and pipeline quality. • Bring the voice of the field: Identify patterns across deals and provide feedback to Product, GTM, and leadership to improve how we position and deliver Agentforce Service. • Connect Agentforce Service to the broader platform: Position service as a foundation of Customer 360, including AI, Data Cloud, and adjacent solutions. Key Responsibilities • Lead discovery sessions to uncover business challenges and define solution strategy • Design and deliver customized product demonstrations that show real world value • Develop and execute technical sales strategies aligned to customer outcomes • Translate business needs into solution architectures and recommendations • Respond to RFPs and RFIs with both technical and business context • Partner with Sales, Product, and Services to drive aligned execution • Contribute to team enablement, best practices, and scalable assets • Stay current on Agentforce Service, AI, and automation innovations Required Qualifications • 5 or more years of experience in Solution Engineering, pre sales, consulting, or a similar customer facing technical role • Computer Science or Related Degree • Strong ability to translate business needs into technical solutions and