Manager, Operations Command Center

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Manager, Operations Command Center Job Overview: Manage and coordinate the daily Operations Support functions for the Kansas City Operations Command Center. Supervision, coaching and development of staff. Shift work required. Shifts are 12 hours, 3-days one week, 4 days the following week (partial weekends) 6am to 6pm. Major Accountabilities: •Establish and manage departmental procedures and standards to ensure prompt resolution of network problems and provide the maximum network availability. •Direct and coordinate the actions taken by department personnel and external technical support groups required to resolve problems in a timely and efficient manner. •Provide leadership, direction, development, and supervision to staff. Ensure staff has appropriate skills and behaviors. Effectively communicate objectives/expectations and performance results as necessary. Provide technical and advisory support to the staff to insure the development and implementation of performance metrics. •Provide key data and guidance to senior management for fiscal planning, evaluating financial requirements and meeting financial objectives. • Assist in identifying needs and the development/implementation of procedures to fulfill departmental responsibilities and participate in financial planning and administration of department. Manage workload within approved manpower and budget guidelines. •Design and develop reports using Excel, PowerPoint, Word, and Access. •Provide business knowledge and process enhancements across the entire development/technical lifecycle relative to products and services including, Service Delivery, Customer Implementation, and Service Management. •Ensure timely and accurate performance communications and process compliance; documenting problem areas and coordinating resolutions, reporting to management as necessary. •Work closely with development staff and requesters to identify data requirements in the design of new or enhanced performance monitoring systems. •Responsible for Business Continuity Planning for assigned departments. Education: •Bachelor’s degree in a technical field or equivalent combination of training experience. Knowledge / Experience: •Advanced business knowledge with in a data center environment. •Advanced knowledge of telecommunications technology and processes. •Experience managing technical staff in a 24x7 environment Skills/ Abilities: •Strong analytical skills with extended experience in database analysis. •Ability to communicate facts and ideas clearly both orally and in writing. •Strong PC skills that include Word, PowerPoint, Excel, and Access. Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasona