Community Resource Navigator

Become a part of our caring community   Are you passionate about helping people overcome barriers, access the care they need, and build healthier lives? As a Community Resource Navigator, you will be a trusted partner and advocate for members. You will work remotely to provide personalized support that connects members to community resources, care teams, and services that can make a meaningful difference. You will work with Care Coordinators, registered nurses, providers, and community organizations to help members understand their care plans. You will help members navigate available resources and take practical steps toward improved health and well-being. Member Outreach & Engagement • Conduct outreach to designated members through face‑to‑face visits, phone calls, and mail • Engage members who are difficult to reach or contact them in person when you are unable to contact them Care Coordination • Assist members in navigating health care and social service systems, including assisting with filling out applications, arranging transportation, scheduling appointments, and accompanying members • Coordinate access to basic needs such as food, housing, benefits, transportation, utilities, safety, and income supports • Communicate member needs related to prevention, wellness, medical care, behavioral health, care transitions, and Social Determinants of Health (SDoH) to the Interdisciplinary Care Team (ICT) Assessment & Care Planning • Complete initial and periodic needs assessments, including barriers, basic needs, strengths, and SDoH • Help develop and implement member-centered care plans by helping members understand instructions and tailoring communication Health Behavior Support • Assess readiness to change and help members modify daily routines to support health goals • Provide informal counseling, motivational support, goal setting, and action planning • Support chronic disease management for members and their families Community Partnership & Resource Navigation • Identify and follow up on referrals to community-based resources • Develop partnerships with community organizations, including housing agencies/coalitions, shelters, food programs, and Aging and Disability Resource Centers Documentation and Reporting • Use health information technology to link members with services, resources, and the interdisciplinary care team • Document all member interactions, activities, and interventions in TruCare or designated systems Use your skills to make an impact   Required Qualifications • 2+ years of experience with community resources, health agencies, or social services (e.g., Area Agency on Aging, DME providers, Meals on Wheels) • 1 year of experience working with electronic documentation • Ability to travel up to 75%, within Southeastern/South Central Wisconsin Preferred Qualifications • Community Health Worker training or certificate or willingness to complete within one (1) year • Bachelor's degree in social work or related field • Knowledge and ability to facilitate use of health care system (e.g. primary care and specialty linkages; appointment scheduling etc.) • Experience with health education, promotion and wellness, chronic disease prevention and management and knowledge of health condition-specific treatment or management • Bilingual skills Additional Information Workstyle: Field Travel : Up to 75% Workdays/Hours- 8:30-5pm (CST) Driving This role is part of Humana's driver safety program and therefore requires an individual to have a valid state driver's license and proof of personal vehicle liability insurance with at least 100/300/100 limits. Mileage reimbursement is provided for work-related travel. Eligible mileage includes: • Travel from your home to your first work location of the day.