Collecting Officer

JOB DESCRIPTION: The position of Collecting Officer is within our Rapid Diagnostics business.  As a Collecting Officer you will collect remotely and be required to attend various locations to carry out specimen collections in a number of methods e.g. urine, breath, hair, oral fluid as required. You are required to provide availability in order to be assigned pre-booked collections and participate in the standby service on a rotational basis. This role description is non-contractual, it will be reviewed periodically and is subject to change by management. RESPONSIBILITIES: • Conduct specimen collections competently following collection procedures, special instructions and processes in the Collecting Officer manual in order to deliver a quality specimen collection service at customer locations. • To provide availability to attend collections during the day, evenings, weekends and public holidays, arriving at the time stated on the collection request. • To provide availability to participate in a 24-hour standby rota in line with customer and business requirements, responding to calls immediately and arriving on site within 2 hours of a call out being logged. • To stay up to date with the collection  process by reading and acknowledging updates within any required time frame and attending audits at the required time to remain competent. • Any other reasonable duties as directed by the management of the business. • undefined BASIC QUALIFICATIONS | EDUCATION:   Educated to National Standards. Good verbal, written and communication skills. IT literate and basic skills in Word, Excel & Outlook. A self-motivated individual with a flexible approach to work. Ability to follow set processes to ensure the right outcome. Driving license + own vehicle   COMPETENCIES: Continual self-reviewing your collections to ensure you meet and exceed customer expectations and feeding back improvements to your Regional Team Leader for consideration. Communicating effectively ensuring customers are aware of the right information and are updated on changes as they occur in relation to their collection. Understand the impact of the actions taken or omissions made within your role and how they affect others both internally and externally. Using this information to ensure you have positive outcomes. Ensuring changes to any process through updates or feedback are implemented immediately ensuring the longer term success of the Collection Network.         The base pay for this position is N/A/hour In specific locations, the pay range may vary from the range posted.       JOB FAMILY: Compensation & Benefits DIVISION: TOX ARDx Toxicology LOCATION: United Kingdom > Loughton : Remote ADDITIONAL LOCATIONS: WORK SHIFT: Standard TRAVEL: No MEDICAL SURVEILLANCE: Not Applicable SIGNIFICANT WORK ACTIVITIES: Not Applicable