Floor Lead - White City, London

OVERVIEW: We're looking for a Floor Lead to help shape the Gymshark experience at our White City store. Located in one of London's most dynamic retail destinations, our White City store is more than just a place to shop. It's a space where our community comes together, where brand moments are created, and where customers connect with Gymshark on a deeper level. As a Floor Lead, you'll be at the heart of that experience. Leading from the shop floor, you'll inspire your team, deliver exceptional customer experiences, and create an environment where both people and performance thrive. You'll be a visible leader, setting the standard through your energy, coaching, and commitment to excellence. From driving daily priorities and developing teammates to supporting operational excellence and acting as manager on duty, you'll play a key role in bringing the Gymshark brand to life every single day. WHAT YOU'LL BE DOING: • Leading from the shop floor and creating exceptional experiences for every customer. • Inspiring and motivating teammates through positive leadership, energy, and example. • Running daily huddles, communicating priorities, and setting the team up for success. • Providing real-time coaching and feedback to support individual and team development. • Helping customers find the right products through genuine conversations and expert product knowledge. • Supporting store performance through strong service standards, sales confidence, and commercial awareness. • Championing Gymshark Membership and helping customers understand the benefits. • Taking ownership of shop floor standards, ensuring the store is always clean, organised, and customer-ready. • Supporting stock replenishment, delivery processing, and back-of-house operations when needed. • Acting as a keyholder and supporting opening and closing procedures. • Managing customer queries and escalations with confidence, empathy, and sound judgement. • Stepping up as manager on duty when required, making decisions that support the team, customer, and business. • Adapting to changing priorities and helping the store succeed during busy trading periods WHAT YOU'LL NEED: Essential Criteria: • Experience in a leadership or supervisory role with a proven ability to coach, support, and develop others. • Experience working within a retail store environment. • Previous keyholder experience. • A track record of delivering exceptional customer service in a fast-paced environment. • Strong communication skills and confidence leading and influencing others. • A positive, energetic, and people-first approach to leadership. • The ability to multitask and maintain high standards across customer service, operations, and store presentation. • Strong problem-solving skills and the confidence to make decisions when required. • A collaborative mindset and ability to work effectively as part of One Team. • A passion for continuous improvement, learning, and personal development. • A genuine interest in fitness, wellness, and community. • Valid Right to Work in the UK This role is subject to a Basic DBS check. We assess any information received in relation to the DB S check on a case ‑ by ‑ case basis and handle it in line with the Rehabilitation of Offenders Act 1974 and our data protection obligations BELONGING AT GYMSHARK. Our mission is to be a place where everyone belongs. We’re an equal opportunities employer, and for us that means we always strive to be as inclusive as possible in all aspects of employment, right from your application. We’re committed to finding reasonable adjustments* for candidates with specific needs r have a disability during our recruitment process, and all applicants will be considered fairly and equally. We do not tolerate discriminati