Customer Technical Architect

About Us: We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers. This position is located in Pune. You'll be working in a major tech center of Pune, India. Across the globe, our Centers of Energy serve as hubs where we accelerate productivity and collaboration, inspire creativity, and cultivate a culture of connection and celebration. Our teams coordinate their time in Centers of Energy to reflect how they work best. To learn more about life at LogicMonitor, check out our Careers Page . What You'll Do: LogicMonitor® is the AI-first hybrid observability platform powering the next generation of digital infrastructure. LogicMonitor delivers complete visibility and actionable intelligence across on-premises, cloud, and edge environments. By anticipating issues before they strike, optimizing resources in real time, and enabling faster, smarter decisions, LogicMonitor helps IT and business leaders protect margins, accelerate innovation, and deliver exceptional digital experiences without compromise. Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction. We have been certified as a Great Place To Work®, and named one of BuiltIn's Best Places to Work for the seventh year in a row! The Customer Technical Architect (CTA) serves as the premier technical authority and trusted advisor for strategic enterprise accounts. Acting at the intersection of Internet Infrastructure, Cloud Migrations, and next-generation Agentic AI observability, the CTA ensures enterprise clients successfully design, integrate, scale, and monitor complex digital experiences across multi-cloud and AI-driven environments. Customer Architects will work closely across Sales, Customer Success, Professional Services and Product teams to provide technical know-how, common tooling and frameworks that solve common customer problems that fall outside the current goals of the product organization and scope of professional service engagements. Customer Architects will also help to translate internal, customer and prospect requests into actionable information with clear business outcomes for the Product and Engineering organizations to be able to prioritize and address. Here's a closer look at this key role: Technical Architecture & Strategic Advisory • Act as the primary technical point of contact for key enterprise accounts, building trusted technical relationships with C-level executives, principal architects, and engineering leads. • Understand complex business and operational requirements and translate them into robust, scalable observability architectures. • Conduct Executive Architecture Reviews, health checks, and strategic planning sessions to align platform usage with business objectives. Agentic AI & Modern Observability Frameworks • Architect and implement comprehensive observability strategies for Agentic AI, autonomous agent networks, and LLM-backed applications. • Leverage and advise clients on modern context protocols including Model Context Protocol (MCP), WebMCP, and tool-use interfaces to securely connect AI agents with telemetry, APIs, and data sources. • Establish performance and reliability metrics for autonomou