Jobs / United States / Mastercard International Incorporated
Sr Specialist, Customer Success Operations – Strategy & Enablement
Mastercard International Incorporated · 🇺🇸 2 Locations
Sponsorship verdict
Sponsorship possible
One solid signal, not two — worth applying, and worth asking about sponsorship early.
- Employer is on a government sponsor recordThe US Department of Labor certified 76 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest Jun 2026) — the step every H-1B hire needs first. USCIS also records 286 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
- The posting doesn’t mention sponsorshipSilence isn’t a refusal — ask the recruiter before investing much time.
- No salary bar for this routeH-1B has no fixed salary bar: the employer must pay at least the prevailing wage for the role and area. Cap-subject employers enter a lottery weighted by wage level. Source: https://www.federalregister.gov/documents/2025/12/29/2025-23853/weighted-selection-process-for-registrants-and-petitioners-seeking-to-file-cap-subject-h-1b, rules effective 2026-02-27.
- What Mastercard International Incorporated paid sponsored hires in similar roles2 certified filings for “Senior Specialist, Customer Success, Dynamic Yield” (Data Scientists) in CA: $109k–$170k, median $140k. Most were filed at wage level II (50%) — 2 lottery entries, ≈31% projected selection odds for cap-subject employers. Source: US Department of Labor LCA disclosure data (Oct 2025 – Jun 2026).
- Confirmed live todayWhen a source last listed this job as open.
US H-1B: cap-subject employers enter a lottery weighted by wage level — Level I gets 1 entry, Level IV gets 4 (DHS projected selection odds ≈15% at Level I to ≈61% at Level IV). Universities and non-profit research employers are cap-exempt. The $100,000 fee for new petitions from abroad is currently blocked by a court order (appeal pending).
A verdict summarises public evidence; it is not legal advice and never a guarantee — the employer and the immigration authority decide. Sign in to factor in where you can already work.
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Sponsor Radar — Mastercard International Incorporated
The US Department of Labor certified 76 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest Jun 2026) — the step every H-1B hire needs first. USCIS also records 286 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
Past sponsorship or register membership never guarantees sponsorship for this vacancy or for you. Full Sponsor Radar for Mastercard International Incorporated →
About the role
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Sr Specialist, Customer Success Operations – Strategy & Enablement Title and Summary The Customer Success Operations – Strategy & Enablement role develops the insights, tools, training, workflows, and scalable operating practices that enable Customer Success teams to deliver consistent value globally. This role packages strategy into practical playbooks, enablement resources, workflow guidance, and insight-driven tools that can be applied across regions while remaining flexible for local market needs. Overview Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution. Our Customer Success teams play a crucial role in ensuring customers achieve their desired outcomes while maximizing the value of Mastercard’s products and services. The team supports onboarding, ongoing strategic engagement, customer feedback, product improvement, customer satisfaction, retention, advocacy, and value expansion. Role Are you passionate about building globally scalable insights, tools, training, workflows, and operating models that help Customer Success teams deliver consistently exceptional value? Join Mastercard’s Services Customer Success team as a Customer Success Operations Senior Specialist focused on Strategy & Enablement. Strategy & Operating Model Development • Support the Loyalty Customer Success Operations roadmap and translate strategic priorities into scalable operating models, playbooks, segmentation approaches, and workflow standards. • Partner with leadership to define, document, and evolve Customer Success best practices, with clear alignment to measurable outcomes. • Create practical frameworks that help regional teams execute consistently while adapting to local market needs. Enablement, Training & Change Management • Develop training materials, workflow guides, adoption plans, and enablement resources that help global Customer Success teams implement common practices. • Partner with Customer Success, Product, Program, and Regional teams to identify capability gaps and improve team readiness. • Support adoption of new tools, processes, and playbooks through clear change-management plans and stakeholder feedback loops. • Research emerging trends, including AI in Customer Success, to inform strategy, innovation, and continuous improvement. Cross-Functional Collaboration • Collaborate with Product, Value Enablement, Program, regional Customer Success, and business leadership teams to embed Customer Success practices into broader priorities. • Champion best practices and scalable workflows across the organization. • Connect strategic initiatives to measurable outcomes so teams understand what to execute and why it matters. All About You • Experience in Customer Success Operations, Strategy, Enablement, Sales Excellence, Delivery Excellence, Business Operations, or related roles. • Proven ability to design scalable processes, playbooks, frameworks, and enablement materials that translate strategy into execution. • Strong verbal and written communication skills, with the ability to convey vis