Delivery Manager

About dunnhumby dunnhumby is the global leader in Customer Data Science, helping the world's most ambitious retailers and brands put the customer at the heart of every decision. With nearly 3,000 experts across Europe, Asia, Africa and the Americas, we partner with iconic businesses like Tesco, Coca-Cola, Meijer, Procter & Gamble and Metro to turn data into growth, innovation and measurable value for their customers. Technology & Engineering dunnhumby’s Technology and Engineering team builds the platforms, pipelines and systems that make customer data science possible at scale. From the data infrastructure that ingests billions of transactions to the APIs and cloud architecture that power our products, we engineer reliable, high-performance software trusted by the world’s leading retailers and brands. About the Role We're looking for an experienced Delivery Manager to lead delivery across a portfolio of technology teams and strategic initiatives. This role is responsible for driving predictable delivery, operational excellence, and governance across multiple teams while partnering with senior leaders to ensure successful business outcomes. You'll play a key role in developing delivery capability and continuously improving how we plan, deliver, and scale technology solutions. What You'll Be Doing You'll help shape and lead delivery across multiple teams, ensuring that technology initiatives are delivered effectively while balancing priorities, risks, and stakeholder expectations. • Own delivery performance across a portfolio of teams and strategic initiatives, driving alignment to quarterly and annual commitments. • Establish and evolve delivery governance, planning standards, forecasting processes, and delivery best practices. • Proactively manage portfolio risks, issues, and dependencies, ensuring effective mitigation and informed decision-making. • Partner with senior stakeholders to provide clear delivery insights, lead governance reviews, and support strategic prioritisation. • Coach and develop Delivery Leads and Scrum Masters while fostering a culture of accountability, ownership, and continuous improvement. What We're Looking For You'll bring strong delivery leadership experience, a collaborative approach, and the ability to influence outcomes across complex technology environments. • Experience leading delivery across multiple agile teams, programmes, or value streams within Product and Engineering-led organisations. • People leadership capability, including coaching and developing Delivery Leads, Scrum Masters, or similar delivery professionals. • Strong knowledge of Agile, Scrum, and modern delivery practices, with a focus on continuous improvement and predictable delivery. • Proven ability to manage complex dependencies, risks, and stakeholder relationships while navigating competing priorities. • Excellent communication, facilitation, and influencing skills, with the confidence to engage senior stakeholders and drive decision-making. • Experience delivering projects or programmes within the consumer retail domain. • Familiarity with delivery analytics and forecasting tools such as Plandek, Jira Align, or similar platforms. • Experience establishing delivery governance frameworks and operating models. • Relevant Agile or delivery certifications, such as Scrum, AgilePM, PMP, or equivalent. What You Can Expect From Us We won't just meet your expectations. We'll defy them. So you'll enjoy the comprehensive rewards package you'd expect from a leading technology company. But also, a degree of personal flexibility you might not expect. Plus, thoughtful perks, like flexible working hours and your birthday off. And we don't just talk about diversity and inclusion. We live it every day – with thriving n