Business Operations Director

HSPG’s mission is to put a roof over the heads of the people who need it most. Having somewhere to call home is one of our most important basic human needs. The housing shortage presents one of the biggest social crises in the UK. We’re here to create thousands of homes to alleviate that. HSPG is a social impact real estate company: building partnerships, creating homes, developing communities. At the heart of our Living Sector platform is PPHA , the Group’s For Profit Registered Provider: co-owned in a Joint Venture by HSPG and global investment firm Sixth Street. We are backed by over £1bn, made up of equity and debt. As one of Homes England’s Strategic Partners, we have an additional £150m to deploy. We deliver Section 106 and grant-funded Affordable Rent and Shared Ownership homes at scale. We can only scale at our desired pace through innovation. We are living through one of the most significant technology shifts in history, and we plan to drive our growth through tech-first, AI-enabled solutions. We expect everyone on the team to look for the tech solution first. PPHA ’s north star is to create homes for more than 8,000 families and individuals by 2030. THE ESSENTIALS Platform: Group Status: Full time, permanent. Working arrangement: We typically work 4 days in the office, 1 day from home. Hours: 37.5 hours per week. Start: ASAP CORE MISSION Your core mission is to be the unlock for everyone else in the business.Our flywheels depend on our teams acquiring, delivering, selling and managing homes for our customers, and they can only do that when the business around them works. This is a Group role, but today the business is almost entirely Archie, so that is where your focus sits. You own how efficiently we work: the people we hire and keep, the processes we use, the systems and AI we run on, and how we communicate. You create an environment where brilliant people can do their best work, leaders can effectively lead, technology makes us better, and defined ownership means the business moves at pace, with precision. Your output is clearly evidenced on the bottom line. Better processes and AI across the business keep our overheads intentionally lean as we grow. You are a talented generalist who gets sh*t done, rather than holding multiple meetings about how you'd do it. You have the authority and confidence to lead the people in the function, while staying close enough to the detail to spot problems, challenge inefficiency and step in when something needs to move. You are a doer, not only a leader. THE BENEFITS 25 holiday days per year; 4 ‘Me Days’ per year (take a Me Day – focus on you); Team social events and trips; Wellness allowance of £70 per month to be used for gym, classes, physio or other wellness costs; Private healthcare with Vitality; Mintago financial platform; Drive Electric salary sacrifice; Enhanced maternity, paternity and parental leave; Employee referral scheme: £2,000 towards a getaway of your choice SPECIFIC EXPERIENCE 7+ years in business operations (BizOps) in the tech industry. Ideally, you have scaled a business from c.30 to c.80 people. OBSESS You obsess over: Scale: you think in tech-enabled processes that scale, and you won't settle for a fix that only works for the business we are today. Efficiency: bottlenecks bother you, and you can't leave something complicated alone until it's simple. People: you care deeply about whether the people we bring in will succeed, perform and love working here. Culture: you constantly iterate our cultural experience to ensure the whole team is bought into the vision and knows what they need to do to achieve it. EXCEL You excel at: Leadership across disciplines: you are self-assured in your own expertise, and humble and curious enough about the functions