Customer Success Manager - SaaS

About Dastra Dastra is a fast-growing SaaS platform dedicated to data protection, compliance and AI governance . Our mission is simple: turn complex regulatory requirements into clear, operational and actionable processes . We help organisations manage their data and AI-related risks while enabling them to innovate with confidence. As we continue to grow, we are looking for a Customer Success Manager to join our Customer Success team and support our customers throughout their journey with Dastra. Why join Dastra? • Join a fast-growing European SaaS LegalTech company • Work with Mid-Market and Enterprise organisations on complex data, AI and compliance challenges • Take ownership of a strategic customer portfolio • Become a key expert on a sophisticated SaaS platform • Work closely with Customer Success, Sales, Product and Tech teams • Join an experienced, collaborative and ambitious team Your role As a Customer Success Manager, you will act as the project lead for your customers’ success with Dastra . You will manage a portfolio of Mid-Market and Enterprise customers and cover the entire customer journey, with a strong focus on onboarding, implementation, product adoption and long-term customer success . You will become a trusted partner and expert on the Dastra platform, helping customers translate complex business, technical and regulatory challenges into concrete use cases. Your main objectives will be to: • Successfully onboard and implement Dastra • Drive product adoption and long-term engagement • Support change management • Demonstrate the value delivered by the platform • Secure renewals and customer satisfaction • Identify growth opportunities alongside Account Managers Your responsibilities • Lead onboarding and implementation projects • Manage a portfolio of Mid-Market and Enterprise customers as their main point of contact • Drive customer success through regular follow-ups and Business Reviews • Monitor usage, satisfaction and value • Anticipate risks and secure renewals • Identify growth opportunities alongside Account Managers • Build expertise in data protection, AI governance and compliance • Share customer insights with Product and Tech teams Your environment You will join our Customer Success team and report to Jérôme, our Director of Operations and co-founder . You will work closely with our Customer Success, Account Management, Sales, Product and Tech teams. Our customers are mainly Mid-Market and Enterprise organisations , across French and international markets. During your first 3 to 6 months , you will progressively build your expertise on Dastra, our methodology and your customer portfolio. Who we're looking for • 4+ years of experience in Customer Success, SaaS consulting, implementation, project management or a similar customer-facing role • Strong understanding of SaaS environments , ideally involving complex or technical products • Experience managing Mid-Market and/or Enterprise customers • Experience with onboarding, implementation, adoption and change management • Strong communication and stakeholder management skills • Strong project management and organisational skills • Customer-oriented, autonomous and comfortable with complex topics Languages • French: fluent, bilingual • English: fluent, bilingual or native level • German : fluent or bilingual proficiency would be a plus You will work with both French- and English-speaking customers in an international environment. Compensation & working conditions • Around €40-47k gross/year + variable compensation , depending on experience • Ideally based in Paris / Île-de-France • Hybrid working model with 2 remote days per week • 5 weeks of paid leave + 10 RTT days • Meal vouchers and company health insurance •