Director Solutions Platform, UK

About WPP Media WPP is the trusted growth partner for the world’s leading brands. With exceptional talent, trusted data and intelligence, and world-class partnerships – all united by our pioneering agentic marketing platform, WPP Open – we help clients navigate change, capture opportunity, and deliver transformational growth.  WPP Media is WPP's AI-driven media operating unit, bringing together media, data, and partnerships to deliver creative personalisation at scale. Connected through WPP Open and powered by Open Intelligence, clients see exactly where, how, and why their media investment is working. For more information, visit wppmedia.com . Role Purpose The Platform Operations Director is responsible for ensuring that solutions developed and released for the Solutions team are operationally ready, properly tested, clearly documented, effectively released, and provide support once live. The role acts as the bridge between delivery, business readiness and BAU operations. It supports the transition of work from project delivery into stable operational use, ensuring that users, stakeholders and support teams understand what has changed, how to use it, how to raise issues, and how ongoing support will be managed with appropriate priority, impact and SLAs This role is particularly important as Solutions Integration moves from a more reactive service model into a structured product and agile delivery function. The Platform Operations Director owns QA, release management, documentation, stakeholder communication, support processes, training, adoption and post-release improvement including BAU bugs and triage. The role works closely with Product Owners, Scrum Master, Engineering, Data, Reporting, QA, Platform Operations, and business stakeholders to make sure delivery does not stop at “built”, but continues through testing, launch, adoption, support and measurable operational value. Senior / Specialist-Level Expectations As a Director within the team, this role is expected to help define and improve the operating standards around BAU management, QA coordination, release readiness, business readiness and service transition. Manage and proactively manage risk, resolution SLAs and ensure we are adhering to platform operational best practices. The Platform Operations Director should be able to identify operational risks early, challenge whether a solution is genuinely ready for release, and recommend practical improvements to processes, documentation, testing, support models and stakeholder communications. For smaller initiatives, the role should be able to advise Product Owners and delivery teams on the appropriate level of QA, training, release planning, handover and BAU support required. For larger or more complex initiatives, the role should escalate risks, dependencies or readiness gaps to the Product Manager Lead, Scrum Master, Lead Engineer / Solutions Architect or relevant leadership stakeholders. Key Responsibilities 1. BAU Operations Management • Own and coordinate BAU operational processes for assigned platforms, tools, reports, workflows and solutions across all Media solutions. • Monitor recurring issues, support trends, operational risks and user pain points. • Triage and prioritise BAU requests, incidents, defects and enhancement requests. • Ensure BAU work is captured through the agreed intake and backlog process rather than unmanaged emails, verbal requests or fragmented ticket routes. • Work with Product Owners and the Scrum Master to distinguish between BAU support, defects, enhancements and new product requirements. • Maintain visibility of BAU demand and help identify where recurring issues should become product improvements or engineering fixes. • Support continuous improvement of support processe