Consultant, Patient Experience

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers. When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing. Consultant, Patient Experience Why We Have This Role Patient experience directly drives overall healthcare quality, provider engagement, and operational success. In this role, you will help healthcare organizations transform their patient experience strategy by translating data into actionable insights and high-impact improvement initiatives. Working alongside C-suite executives, healthcare providers, and our internal Strategic Consulting practice, you will lead high-impact client engagements that drive measurable results. If you are passionate about applying strategic consulting principles to solve complex challenges in healthcare, this role gives you the platform to make a lasting difference. How You’ll Find Success • Translates Insights to Strategy: Easily connects patient experience data and analytics to actionable, real-world execution plans for executive leaders. • Builds Trusted Relationships: Rapidly establishes credibility and trust with C-suite executives, boards, and clinical teams to serve as an advisor. • Takes Initiative: Understands overall client outcomes, gets context rapidly, and works entrepreneurially to lead high-impact engagements. • Facilitates with Impact: Highly engaging facilitator and trainer capable of leading dynamic executive presentations and workshop sessions. • Collaborates Across Teams: Connects the right internal subject matter expertise, tools, and technologies to solve unique client priorities. • Identifies Growth Opportunities: Proactively identifies emerging market trends and needs to help expand client relationships and consulting offerings. How You’ll Grow • Expand your strategic consulting expertise across diverse healthcare systems, boards, and C-suite leadership teams. • Deepen your mastery of healthcare analytics, patient experience methodologies, and performance improvement frameworks. • Contribute directly to internal innovation by creating new consulting methodologies, tools, and solution offerings. • Gain hands-on business development experience and mentorship from senior leadership (Associate Principals, Principals, and Partners). Things You’ll Do • Drive Strategic Patient Experience Initiatives: Lead high-impact client engagements to deliver world-class patient experience consulting, diagnostic assessments, and execution roadmaps. • Influence C-Suite Decision Making: Synthesize complex quantitative and qualitative healthcare data into compelling executive-level presentations and recommendations. • Facilitate Change Management & Capability Building: Serve as an expert trainer and workshop facilitator to upskill client providers, staff, and leadership teams. • Expand Client Relationships & Pipeline: Proactively identi