People Operations Partner

About Blank Street At Blank Street, we’re on a mission to become the defining food and beverage brand of our generation. From the very beginning, we’ve set out to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable. We’re motivated by the millions of customers we serve across cities, and know that our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day. Like the sound of this? Keep reading. Add a Spark to the Ordinary… The People Operations Partner, Field is a trusted partner to our field organization , helping drive a high-performing, people-first culture during a period of growth at Blank Street. This role supports a high-volume, multi-unit food & beverage business across multiple markets. This role supports stores across multiple markets, partnering closely with General Managers, Shift Leads, and Operations Managers to strengthen teams, elevate performance, and support the employee experience. This role blends strategic partnership with hands-on execution, helping field leaders navigate employee relations, performance, engagement, staffing, and talent development while proactively identifying trends and opportunities across the business. This is a highly field-facing role , with regular time spent in our stores and across the markets you support. The ideal candidate is energized by fast-paced, customer-facing environments and enjoys building relationships close to the operation. This role is based in-person out of our Brooklyn, NY office, reports to the HRBP Manager, and requires frequent travel across the markets and stores you support. Who We’re Looking For • You have experience supporting frontline, hourly, or field-based teams — ideally within food & beverage, hospitality, retail, or another high-volume, customer-facing environment. • You’re an expert at handling employee relations issues and can navigate them with sound judgment. • You’re comfortable partnering with leaders who manage teams across multiple locations and understand the unique challenges of field operations. • You’re confident coaching managers, not just giving advice, but helping others actually reach a solution and drive results. • You have a strong grasp of People Ops fundamentals (onboarding, compliance, documentation, investigations) and know how to apply them in real situations. • You understand the operational realities that impact people — including staffing, attendance, turnover, scheduling, and performance. • You’re highly organized and detail-oriented. • You’re responsive, action-oriented, and follow through. • You’re comfortable with ambiguity, pivots, and fast pace. • You’re a clear, thoughtful communicator through all mediums. • You genuinely enjoy supporting people and making the job fun. What You’ll Own Hire → Get the right people in • Partner with Talent Acquisition and Operations Managers on hiring strategy, interview calibration, and workforce planning across your markets. • Support strong hiring decisions by assessing talent quality, team fit, and long-term potential. • Ensure new hires have a smooth and consistent onboarding experience from offer acceptance through ramp-up. • Proactively identify hiring gaps, staffing risks, and organizational needs within your markets. • Partner with field leaders to understand workforce needs and translate operational priorities into people strategies. Develop → Make people better • Coach and support GMs, Shift Leads, and Operations Managers on performance management, accountability, feedback, and team dynamics. • Drive execution of People programs including performance coaching frameworks, engagement action planning, and policy r