Presales Consultant

About Us Ada is an AI customer service company whose mission is to make customer service extraordinary for everyone. We're driven to raise a new standard of quality customer service at scale, enabling enterprise companies to deliver experiences that people love–instant, proactive, personalized, and effortless. Ada is an AI transformation platform and partner—combining strategic expertise with powerful AI agent management technology to accelerate businesses’ AI maturity to keep them ahead of the curve. With Ada, 83% of customer conversations—and counting—are effortlessly resolved through automation, giving teams more time back, companies more resources to focus on growth, and customers more life to focus on what matters most to them. Established in 2016, Ada is a Canadian company that has powered over 5.5 billion interactions for leading brands like Square, YETI, IPSY, and Monday.com , saving millions of hours of human effort. Backed with over $250M in funding from tier-one investors including Accel, Bessemer, FirstMark, Spark, and Version One Ventures, Ada is a pioneer in the management and application of AI in customer service. At Ada, we see growth as a reflection of each individual owner’s personal growth. That’s why our values are rooted in driving progress and continuous improvement. If you’re ambitious and eager to grow, Ada could be the place for you. Learn more at www.ada.cx . About the Role We're seeking a Presales Consultant to join our North American Solutions Consulting team and be the technical voice in some of Ada's most important deals. You'll partner with our Account Managers and Account Executives to run discovery with customer service leaders, uncover what's really holding their operations back, and show them, with working demos built in Ada, what an AI agent can do for their customers across chat, email and voice. This is a hands-on role. You'll design automation-first solutions for complex deals, help clients see where generative AI fits their business, and bring what you hear in the field back to our Product and Engineering teams so it shapes what we build next. Outcomes • Take full technical ownership of a North American book of Account Managers and Account Executives within your first quarter, from first discovery call through technical scoping • Win deals with custom, prospect-branded demos of Ada across chat, email and voice, and build reusable demo assets the whole team can use • Lead technical evaluations and proofs of concept that turn interested buyers into confident ones • Set every closed deal up for a fast launch with a clear technical scoping handoff to our Professional Services team • Own the technical answers to RFPs and security questionnaires on your deals • Grow technical win rate, influenced pipeline and closed ARR across your book, and turn recurring product gaps from the field into input for Product and Engineering About You • 3-5 years in presales, solutions consulting, or presales engineering • Proven track record of winning deals by communicating value and differentiation • Strong understanding of AI technologies, including LLMs and generative models, and their business applications • Technical proficiency with APIs, SaaS platforms (e.g. Salesforce, Shopify, Zendesk, HubSpot), and integration methodologies • Exceptional communication, storytelling, and relationship-building skills #LI-NS1 Benefits & Perks At Ada, you’ll not only build extraordinary products but also thrive in an environment designed for your success. We prioritize your well-being, growth, and work-life balance. Here’s what we offer: Benefits • Unlimited Vacation: Recharge when you need to. • Comprehensive Benefits: Extended health coverage, dental, vision, travel, and life insurance. • Wellnes