Senior Associate, Project Manager – Volunteer Experience & Enablement

Senior Associate, Project Manager – Volunteer Experience & Enablement Capital One is a top financial institution dedicated to creating socioeconomic opportunity through inclusive community impact and financial tools. Within Global Enterprise Affairs, our teams collaborate with internal and external partners to foster thriving communities and drive positive change. The Opportunity Our Community Impact and Investment team is executing a multiyear transformation to align business strategy with social impact. Sitting within the Associate Activation team—a group dedicated to fostering a culture of service by meeting associates where they are—this role focuses on maximizing the impact of our associate support channels and tech capabilities. You will directly support the team by optimizing processes and experiences on our Volunteer Impact Portal, representing our team's vision to product and tech partners, managing engagement networks, and expanding our giving programs. Key Responsibilities • Tech & Product Representation: Serve as the voice of Associate Enablement to product and tech teams, ensuring business requirements and associate user experience needs are integrated into the Volunteer Impact Portal development roadmap. • Community Champions & Support Channels: Grow and evolve the enterprise-wide Community Champions program, and manage associate support channels. • Associate Donations Program: Help scope, design, and determine feasibility of an associate donations program. • Feedback Loops & Needs Assessment: Build active feedback mechanisms across support channels to surface platform pain points and continuously improve enablement tools. What You Bring • Enablement & Process Focus: You loathe inefficient processes, enjoy creating clear documentation, and get energized by building tools that empower others to do their best work. • Collaborative Relationship Building: You excel in matrixed organizations, co-delivering solutions across cross-functional product, tech, and business teams. • Customer-Centric Advocate: You prioritize the associate experience, holding partners and processes accountable to ensure smooth engagement outcomes. • Action-Oriented Innovator: You bring creative problem-solving to platform roadblocks and maintain a strong bias toward action to achieve enterprise goals. Basic Qualifications • High School Diploma, GED, or equivalent certification. • At least 1 year of experience in project management, program management, or process management. Preferred Qualifications • Bachelor's Degree or military experience. • 2+ years of experience in project management, program management, or process management. • Experience working with enterprise-wide tech platforms or digital enablement tools At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (e.g. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-3, and O-1, or any other forms of work authorization that require immigration support from an employer). The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. McLean, VA: $96,500 - $110,100 for Sr. Project Manager   Richmond, VA: $87,700 - $100,100 for Sr. Project Manager                   Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidat