Patient Management Centre Representative

Union: NOWU Number of vacancies: 1 New or Replacement Position: Replacement  Site: Princess Margaret Cancer Centre Department: Cancer Education Reports to: Manager, Cancer Education Library and Information Services Wage Range: $27.54 - 29.27 per hour Hours: 22.5 hours per week Shifts: Tuesdays, Wednesdays, Thursdays Status: Permanent Part-Time Posted Date : October 22, 2026 Closing Date: October 29, 2026 Position Summary The Patient Management Centre Representative serves as a welcoming and knowledgeable first point of contact for patients, families, caregivers, visitors, and staff at Princess Margaret Cancer Centre. Based at the Main Floor Information Desk, the representative provides information, patient navigation support, and facilitates access to services to enhance the overall patient and family experience. Duties  • Providing optimal customer service while assisting patients and family with hospital services in-person and on the telephone • Answer, screen and forward telephone calls, take messages and provide information as required • Receive, sort, date-stamp and coordinate all incoming and outgoing mail, packages, and interoffice correspondence • Compiling Patient Education packages for clinics • Supports patients and families in navigating hospital services, programs, and resources • Using EPIC in accordance with UHN privacy and confidentiality • Compile statistics and reports on activities • Performing cross-functional support functions, as assigned and performing other duties consistent with the job classification, as required. • At minimum, completion of High School diploma or recognized equivalent required. • At minimum, 1 to 2 years of practical and related experience required. • Demonstrated commitment to the delivery of excellent customer service required, in a health-related environment an asset • Strong organizational and analytical skills • Demonstrated tact, discretion, judgment and commitment to excellence • Detail-oriented, excellent time management and problem solving skills • Self-motivated and able to work independently and as part of a team • Excellent oral, written and interpersonal communication skills and customer service skills • Excellent Microsoft office skills including Word and Excel, Outlook, PowerPoint • Ability to use good judgment in assessing and/or responding to difficult situations • Able to work in a fast-paced environment Why join UHN? In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN. • Competitive offer packages • Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/ ) • Close access to Transit and UHN shuttle service • A flexible work environment • Opportunities for development and promotions within a large organization • Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.) Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration. All applications must be submitted before the posting close date. UHN uses email to communicate with selected candidates.  Please ensure you check your email regularly. At University Health Network (UHN), artificial intelligence technologies may be used to assist in the screening, assessment, and selection o