Senior Applications Support Engineer - Hsinchu

Senior Applications Support Engineer - Hsinchu AFM / Semiconductor Metrology Salary: NT$2.4M – NT$3.2M salary depending on experience. Hsinchu City, Taiwan Mandarin & English speaking Help the world's most advanced semiconductor manufacturers solve problems that have never been solved before. At Infinitesima, we're pushing the boundaries of atomic force microscopy (AFM) and semiconductor metrology. We're looking for an experienced Applications Support Engineer who combines deep technical expertise with a passion for working directly with customers. This role sits at the intersection of science, engineering and customer success, helping leading semiconductor organisations unlock the full potential of cutting-edge metrology technology. If you're someone who enjoys solving complex technical challenges, building trusted customer relationships and seeing your work make a real impact, we'd love to hear from you. What's in it for you? • Local benefits package. • Generous EMI share scheme. • Opportunity to work with pioneering AFM technology. • International collaboration with leading scientists, engineers and semiconductor manufacturers. • A role where your expertise directly influences product development and customer success. What you'll be doing As a Senior Applications Support Engineer, you'll become a trusted technical partner to our customers across Taiwan and the wider semiconductor industry. You will: • Act as the primary technical contact for customers, building strong long-term relationships and helping them achieve the best possible outcomes. • Guide customers through application development, data collection and method optimisation. • Support the successful delivery of applications projects and customer evaluations. • Investigate and resolve complex technical challenges relating to instrument performance and measurement results. • Generate high-quality technical reports and present findings to customers, partners and internal stakeholders. • Run sample demonstrations and characterisation studies that showcase the capabilities of our technology. • Support business growth through customer engagement, conference activity and technical presentations. • Work closely with engineering, product management and scientific teams to influence future product development. What we're looking for Essential • Extensive hands-on experience with Atomic Force Microscopy (AFM) or probe microscopy. • Strong troubleshooting and problem-solving skills. • Fluent Mandarin and Advanced English language skills. • Ability to communicate complex technical concepts to both technical and non-technical audiences. • Experience working directly with customers, researchers or engineering teams. • The right to live and work in Taiwan and live within 60 minutes of our customer (tsmc) in Hsinchu Highly desirable • Semiconductor industry experience. • Semiconductor metrology expertise. • Experience supporting advanced analytical or characterisation instrumentation. • Project management experience. • Experience running demonstrations, evaluations or proof-of-concept activities. • Commercial awareness and customer-facing applications experience. A bit about us: Infinitesima is a privately owned company founded in 2001, as a spin-out of the University of Bristol, by CTO Professor Andrew Humphris. Our dynamic team of scientists and engineers is focussed on enabling the next generation of semiconductor devices through delivery of innovative products to customers around the world. Our strength lies in the varied perspectives that come from different cultures, experiences, and identities. We believe that true innovation is fuelled by collaboration, locally and globally. We strive to foster an environment where everyone can contrib