Account Executive

Intradiem is reinventing customer service for everyone by helping organizations connect people, technology, and real-time action to create more agile operations and more human experiences . Who We Are Intradiem is the leader in Dynamic Workforce Orchestration. We help organizations create service agility by connecting people, technology, and real-time data to improve customer experiences and support employees. We believe automation should empower humans, not replace them. What We Do Our platform turns real-time insights into real-time action. By orchestrating work across customer service teams, we help organizations break down silos, adapt instantly to changing demand, and operate more efficiently without losing the human touch which is essential to customer service. How We Work We solve real operational problems alongside our customers. Our approach is practical, collaborative, and focused on outcomes. We listen first, build with purpose, and create technology solutions that work in the real world. Our Culture We’re proud to be a people-first company. We treat employees with trust, respect, and flexibility because great customer experiences start with supported teams. We move fast, collaborate closely, and believe the best ideas come from empowered people working together. Our Values We encourage our employees to contribute time and energy to causes that help improve the people and communities in which they live and work. We are guided by three core values: Servant's Heart —We believe in caring enough about other people to understand what their problems are and placing the needs of colleagues, customers, and others over personal objectives. Craftsman's Attitude —We believe in taking pride in the work we do and creating solutions that actually solve the problem at hand (and trying again if the first attempt doesn't do the trick). Growth Mindset —We believe that progress comes from curiosity, openness, and perseverance. We welcome feedback, embrace change, and push beyond comfort zones to unlock new potential for ourselves, our teams, and our customers. Curious about what it's like to work at a top Atlanta workplace? Explore more open roles and life at Intradiem. Note: Intradiem does not use artificial intelligence (AI) or automated decision-making technology to make hiring decisions. While we use technology tools to record and transcribe interviews for better note-taking, all employment decisions—from initial resume review through final hiring—are made by human team members. Applications are reviewed and evaluated by our People Team and hiring managers, ensuring our People-First approach is reflected in every step of our candidate experience. Your Role: • Responsible for recognizing opportunities and turning leads into long-lasting partnerships. • Conduct customer prospecting as required to generate leads and ensure consistent pipeline coverage. • Partner with Inside & Outside Sales Representatives to establish strategic prospecting & lead generation cadence. • Responsible for facilitating customer Qualification, discovery, business case presentations and executing the end-to-end new logo sales process. • Close new logo business in assigned accounts to achieve quota. • Research assigned accounts and develop structured and well thought out organizational charts and target contacts by target persona. • Present research to sales leadership. • Develop and execute approved plans to create awareness, engagement and opportunities within target accounts. • Understand the customer’s contact center, back office & structured workforce challenges, priorities and strategic roadmap while aligning Intradiem’s Solutions to meet customer needs. • Develop and foster relationships with key decision makers and contact center / b