Bodily Injury Adjuster - Represented, Moderate (Remote)

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.  Job Description A day in the life of a Represented Adjuster, and what it takes to do the job: As a Moderate Represented Adjuster, your main focus will be investigating automobile accidents involving single or multiple vehicles, which result in property damage and/or bodily injury with attorney/litigation involved. You will have the convenience of working remotely from your home while efficiently handling your responsibilities. You will assess coverage, liability, and damages while providing exceptional customer service throughout your day. Customer and attorney communication will take place through different channels, including voice calls, email, and text messages. Through the utilization of innovative platforms and tools, you will engage in negotiation processes to reach fair injury settlements with all parties involved. *Candidates in the Central, Mountain and Pacific time zones highly preferred. **This position is not available for California, Alaska, Hawaii, Washington, or Puerto Rico residents.** At Allstate, responsibilities may vary from day to day. We are looking for adaptable professionals who thrive in a dynamic environment, bring care and sound judgment to each claim, and are excited to make an impact. • The Customer Service Expert – You’ll support customers by caring, empowering, and restoring throughout the claims process. You will do this by being compassionate, clear, and a committed partner in each Casualty claim. You lead with empathy, always. • The Investigator – You’ll confidently and independently investigate casualty claims by performing detailed reviews of damage and interpreting policies to determine coverage. • The Effective Communicator – You’ll use phone, email, and sometimes video chat to help customers and attorneys through a fast, fair, and easy claims process. You’ll also tailor your approach to claim handling by honoring communication preferences and keeping all parties updated on claim progress. • The Negotiator – You will evaluate and negotiate claim settlements with customers, vendors, third-party carriers, claimants, and attorneys in accordance with legal and business standards. You will incorporate tactics for handling challenging and complex situations. • The Problem Solver – You’ll use multiple tools to get the job done in a fast-paced environment, including estimating tools, job aids, and additional settlement platforms, while applying strong critical thinking skills. • The Recorder – You’ll help protect the company financially by following applicable policies and keeping a clear record of your work in the claims system. You’ll ensure timely and accurate documentation is completed as you work on each claim. Work Location • This position is a remote home-based role. Your home office does not need to be near an Allstate office, but it does need to be in the United States, preferably in the CST, MST or PST time zone. • This position is not available to residents of California, Washington, Alaska, Hawaii or Puerto Rico. Qualifications • 2+ years of bodily injury claim evaluation and negotiation experience preferred. • Represented bodily injury claim handling experience preferred. • Strong phone communication skills, with the ability to build rapport and assess claims accurately. • Ability to work independently and remotely while managing time efficiently.