Senior Principal - IT Asset & Configuration

GSK remains committed to achieving bold commercial ambitions for the future. By 2031, we aim to deliver £40 billion in annual sales, leveraging our existing strong performance momentum to significantly increase our positive impact on the health of billions of patients globally. Our Ahead Together strategy is centred on early intervention to prevent and alter the course of disease, thereby protecting people and supporting healthcare systems. Our diverse portfolio consists of vaccines, specialty medicines, and general medicines. Through continuous innovation and a dedicated focus on scientific and technical excellence, we strive to develop and launch new, groundbreaking treatments that address critical health challenges. Job Purpose  This role leads Hardware Asset Management (HAM) and Software Asset Management (SAM) across GSK Technology. The role sets the enterprise practice, standards, controls, data-quality expectations and delivery discipline required to maintain trusted asset and configuration information across a largely outsourced, multi-sourced ecosystem. It establishes clear accountabilities, governs adherence and assures that internal teams and delivery partners maintain complete, accurate and timely records throughout the lifecycle. Working through ServiceNow and integrated discovery, inventory, procurement and supplier data sources, the role enables service operations, cyber security, change, incident, problem, resilience and technology lifecycle decisions. It also drives proportionate automation and responsible AI-enabled productivity, with security, compliance, data quality, human review and governance guardrails embedded by design. Key Responsibilities Practice Leadership & Governance • Define and maintain the enterprise IT Asset and Configuration Management practice covering HAM and SAM, aligned to GSK standards, regulatory requirements and the Technology operating model.  • Input to policies, standards; set control objectives, lifecycle rules, data ownership and RACI expectations; ensure accountabilities are clear across internal teams, strategic partners, managed service providers and specialist suppliers. Hardware & Software Asset Management • Establish reliable asset inventories, ownership, evidence and compliance reporting, including alignment between asset records and related Configuration Items. • For SAM, assure entitlement, deployment and consumption data and support licence compliance, audit and optimisation decisions. ServiceNow, Data & Integration • Act as the senior functional authority for IT Asset and Configuration Management capabilities in ServiceNow, shaping requirements, backlog priorities, controls, data models and acceptance criteria with the platform team. • Govern integrations with discovery, endpoint, cloud, procurement, identity, security and supplier data sources, including reconciliation, exception handling and authoritative-source decisions. • Define dashboards and management information that make control performance, risk, data quality and remediation progress transparent. Automation, Responsible AI & Modern Engineering • Partner with the Automation Acceleration team and relevant platform or engineering teams to identify and prioritise automation opportunities across discovery, normalisation, reconciliation, attestation, exception triage and reporting. • Promote responsible use of AI-enabled analysis and productivity tools to identify anomalies and improve decision support, with approved data use, security and compliance controls, explainability where appropriate, human review and auditable outcomes. Key Relationships/Customers Business Stakeholders • Asset owners • Finance, Procurement • Risk, audit & compliance stakeholders Tech  Stakeholders • ServiceNow platform