Product & Project Technical Support Engineer (mandarin) – 3D Vision-Guided Robotics

Location:  Netherlands Experience: 2–3 years Education: Master's degree or above Language: Fluent English; Mandarin proficiency required Travel: Willingness to undertake short-term international business trips About the Role We are seeking a technical professional with 2–3 years of hands-on experience in industrial 3D vision and robot-guided applications to support our international business in the Netherlands. You will act as a technical bridge between overseas customers, distributors, and our China-based R&D and product teams. The role covers the full project lifecycle, including pre-sales technical support, solution evaluation, project commissioning, troubleshooting, customer training, and after-sales technical support. You will support applications such as 3D bin picking, robotic part localization and assembly, machine tending, and palletizing/depalletizing, while helping international customers implement reliable automation solutions. Key Responsibilities 1. Pre-Sales Technical Support • Communicate with overseas customers and distributors in English to understand technical requirements and application scenarios. • Support solution feasibility assessments, product demonstrations, technical presentations, and product selection. • Prepare English technical proposals, application documentation, and technical attachments for quotations. • Work closely with international sales teams to identify technical risks and support business development. 2. Project Implementation & Troubleshooting • Support the commissioning and delivery of 3D vision-guided robotic applications, including bin picking, positioning and assembly, and machine tending. • Perform remote troubleshooting and on-site technical support to ensure successful project implementation and customer acceptance. • Identify and resolve common issues related to 3D vision, point cloud processing, calibration, robot communication, and system integration. • Track technical issues through resolution and document solutions for future reference. 3. Robot Integration & Application Debugging • Work with mainstream industrial robots to perform basic robot teaching, simple program modifications, and communication debugging. • Assist with hand-eye calibration, coordinate system alignment, robot positioning, and vision-guided motion integration. • Collaborate with customers and system integrators to improve application performance and system stability. 4. Customer Training & Technical Documentation • Deliver online and on-site technical training in English for overseas customers and distributors. • Prepare English user manuals, FAQs, troubleshooting guides, and training materials. • Contribute to standardized commissioning procedures and application case libraries. 5. Product Feedback & Internal Collaboration • Collect overseas customer feedback, technical issues, and product enhancement requests. • Communicate field requirements and troubleshooting findings to China-based R&D and product teams. • Assist with software updates, product validation, and the implementation of technical improvements. 6. International Technical Support • Respond to customer technical requests and coordinate remote support across time zones. • Undertake short-term international travel when required for commissioning, customer training, and critical issue resolution. ]]> • 1. Education & Experience • Chinese nationality is required. • Master's degree or above in Automation, Robotics, Control Engineering, Machine Vision, Mechatronics, Measurement and Control, Electronic Information Engineering, or a related engineering discipline. • 2–3 years of relevant hands-on experience in industrial 3D vision, robotic applications, machine vision integration, or automation project implementation. •