Director, Custom and Partner Programs

The Director of Custom and Partner Programs leads the strategy, development, and growth of OEE's custom client and partner program portfolio, aligning HMS expertise with evolving client, learner, and market needs. As a key decisionmaker for the unit, the Director leads a team and balances mission, academic quality, market opportunity, and financial goals to deliver innovative, high-impact programs. Job-Specific Responsibilities: Program Strategy and Development  • Develop and execute long-term business and growth strategies, in collaboration with OEE Seniors. Identifies opportunities for program expansion, portfolio diversification, client retention, and new revenue, aligned with evolving market, client, learner and health care industry needs while advancing revenue and contribution margin goals. • Direct portfolio design, pedagogy, delivery strategy, evaluation, and lifecycle management for custom and third-party partner programs. • Partner with Business Development, faculty, and Program Delivery to translate client needs into high-quality learning experiences with defined outcomes. • Lead ongoing program refinement and post-program follow-up, using learner feedback, outcomes, and market insights to drive continuous improvement. • Provide strategic consultation on integrating digital products, including HMX and HealthXcelerate, into programming to advance client and learner success. • Lead, mentor, and develop the team, setting performance expectations, coaching staff, and fostering a culture of excellence, innovation, and collaboration. • Anticipate emerging trends and risks, exercise independent judgment in resolving complex, high-impact issues, and represent the unit in university-wide external leadership forums. Stakeholder Engagement • Build and sustain executive-level relationships with key clients, external partners, and senior faculty, serving as strategic lead and primary liaison throughout the custom program lifecycle to support client retention, expansion, and OEE revenue goals. • Represent HMS in client consultations, proposal development, and negotiations in partnership with Business Development. • Oversee faculty contracts, compensation and identify opportunities to streamline contracting processes. Academic and General Administration  • Ensure academic integrity, excellence, and consistency across all learning formats, and adherence to internal policies, processes, contractual obligations, and Harvard standards. • Oversee program planning, faculty engagement, curriculum, pedagogy, scheduling, and delivery in collaboration with faculty, academic leadership, and internal teams. • Partner with Program Delivery to ensure clear communication, high-quality execution, and alignment of resources, staff coverage and workflows. • Monitor program outcomes and learner feedback to assess impact and success; lead After Action Reviews and apply insights to future offerings. Financial Management • Accountable for multi-million-dollar budgetary, revenue, and contribution margin targets. • Lead financial planning, including large-scale budget development, pipeline management, margin optimization, and resource planning, and monitor program financial performance against targets. • Contribute to pricing strategy and financial modeling for programs. Marketing and Growth • Maintain a growth-focused program pipeline in collaboration with Business Development and identify opportunities to retain, expand, and diversify the porfolio. • Collaborate with Marketing and AES on marketing, outreach, and positioning, with attention to third-party partnerships, ensuring messaging and branding are consistent with HMS standards. • Proactively identify opportunities to adapt programs in response to market and geopolitical shifts