Senior Service Designer - 24 Month FTC (we have office locations in Cambridge, Leeds and London)

We are seeking a Senior Service Designer to join Genomics England based on a 24 month fixed term contract, to play a pivotal role in shaping how our services are experienced and delivered.    In this role you will apply human-centred and systems-thinking approaches, connecting user needs, operational realities and service goals, working across delivery teams to shape and improve the Healthcare Genomics Service. You will map the people, processes, data, tools and dependencies involved, collaborating with others to provide actionable insights and identify and act on opportunities for service improvement. This could include work such as discovery and prototyping of new service opportunities, optimising the user experience for our bioinformatician, clinical scientist, or internal users, and improving capabilities, ensuring user and business needs are both well-served.  The role involves: • Leading the creation of service journeys in collaboration with programme leads, service owners, designers, user researchers and other cross-functional partners.   • Facilitating decision making and co-creation across multiple teams through appropriate methods. • Bringing a human centred approach to solving problems, translating user needs and goals into human centred solutions, ensuring the experience is joined up across the teams delivering it.  • Organising your own work cadence with the Service Owner and stakeholders, engaging regularly to understand challenges, capture needs, and stay aligned.  • Visualising and communicating complex problem spaces to align the cross functional team and help understand them to understand and create solutions effectively.  Everyday responsibilities include:   • Solve medium-to-high complexity service design challenges with a principled, human-centred approach.   • Translate insights, user stories, and requirements into design solutions, ensuring user needs are met across the service, including back stages.  • Deliver clear design outputs, such as user journeys, service maps, design briefs, and EPICs to enable decision-making and implementation.   • Scope work effectively and plan design activities using an iterative, agile approach.   • Collaborate efficiently with product and service delivery teams to ensure connected, implementable service experiences across key touchpoints.   • Advocate for users, influencing teams to build equitable, inclusive services that meet user needs effectively.   • Participate in design research and testing, incorporating learnings to continuously improve services and inform team plans and roadmaps.   Skills and experience for success:  • Proven expertise in service design, with hands-on experience using tools such as service blueprints, journey maps, service patterns, and process mapping, and a strong portfolio demonstrating human-centred design in complex services.  • Skilled at leading cross-functional work, bringing together colleagues across disciplines, including scientists, technical specialists, and delivery teams to collaborate effectively and deliver shared outcomes.   • Strong strategic and systems thinking, able to tackle complex service challenges across front-end, back-end, and behind the scenes processes, while navigating governance, policy, and regulatory constraints.   • Comfortable working with complex data flows, technical disciplines, and ambiguous problems, translating insights into actionable design solutions that support decision-making.   • Excellent communication and problem-solving skills, with the ability to visualise and articulate complex problems, facilitate co-creation, and lead projects with a human-centred approach.  •  Advanced storytelling skills, with the ability to clearly communicate complex problems, decisions, and outcomes to